Gokul

To obtain a challenging position as a System Administrator / IT Desktop Support Engineer where I can utilize my technical skills, troubleshooting abilities, and experience in system administration, desktop support, hardware and software installation, network management, and user support. I aim to contribute to the organization's growth while continuously enhancing my technical knowledge and professional skills.

System Administrator / IT Desktop Support Engineer L1 (2025-06 – 2026-07)

• Provided Level 1 technical support for desktop and laptop users.
• Installed and configured Windows operating systems and software applications.
• Providing technical support to end users for hardware, software, and network-related issues.
• Managing user accounts, passwords, and access permissions through Active Directory.
• Installing and maintaining laptops, desktops, printers, scanners, and other IT equipment.
• Maintaining backup procedures and ensuring data security.
• Handled user support through remote and onsite assistance while ensuring tickets were resolved within SLA.
• Installed and configured Windows 10/11.
• Installed Microsoft Office, antivirus, browsers, and other business applications.
• Installing and supporting network devices such as routers, switches, and Wi-Fi.
• Logged, tracked, and closed tickets using an IT ticketing tool.
• Escalated complex issues to the L2 support team.

B.C.A in Computer Application – Dr.M.G.R Chocklingam Arts College, Irumbedu. Arni (2022-01 – 2025-12)

H.S.C – CAMFORD Matric Hr Sec School (2021-01 – 2022-12)

S.S.L.C – CAMFORD Matric Hr Sec School (2019-01 – 2020-12)