Gopal Lg

Results-driven Sales & Business Development professional with 9+ years of experience in logistics, collections, and client management. Expertise in lead generation, team handling, client onboarding, and revenue growth.

Senior Business Development Executive - BigShip Technology Pvt. Ltd.

(2025-07 - 2026-01)

• Onboarded new sellers and businesses for courier services
• Generated leads and converted prospects into active clients
• Maintained client relationships and ensured repeat business
• Coordinated with operations for smooth shipment processing

Senior Business Executive - Smart Shift Logistics

(2019-06 - 2025-02)

• Managed supply chain operations and lead generation
• Led team of 15–20 members
• Conducted training and improved operational efficiency

Customer Service Associate - Live Digital Marketing

(2018 - 2019)

• Managed EMI collection calls and negotiations
• Maintained records and ensured compliance

Customer Service Associate - Shree Sainath Financial Services

(2017 - 2017)

• Handled loan EMI collection calls

Team Leader - TATA Business Support Services

(2016-01 - 2017-12)

• Lead team of 10 agents for collections
• Maintained consistent communication with customers through calls, emails, and reminders, resulting in improved collection efficiency
• Built strong client relationships through proactive follow-ups, increasing customer commitment towards payment schedules
• Successfully handled high-volume follow-up activities and ensured closure of pending cases within defined timelines
• Coordinated with clients to resolve payment-related concerns and negotiated suitable repayment commitments
• Achieved collection targets through persistent follow-up, effective communication, and strong customer management skills

B.Com - Gitam University

HSC

SSC