Gowtham Ram

Detailed-oriented and aligned Business manager with experience of 8+ years in driving profitability through quality control, leading teams, and strategic growth. Fiercely competitive in dealing with complex situations from a strategic viewpoint. Exceptional ability to engage clients and provide outstanding service to ensure client retention and favorable feedback.

Proven track to boost sales through upselling strategies and the implementation of profit-driven systems and Adequate experience in supervising and mentoring employees and training new hires. Leads and collaborates with teams to plan and achieve financial goals.

Territory Business Manager - DRIVE X MOBILITY PVT LTD - Coimbatore

(2024-08)

• Set aggressive targets for employees to drive company success and strengthen motivation.
• Established team priorities, maintained schedules and monitored performance.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Developed detailed plans based on broad guidance and direction.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Improved, standardized and documented planning and scheduling processes.
• Teamed with sales and marketing teams to confirm that product availability meets customer demand.
• Built exceptional rapport with suppliers and transportation companies to create seamless operations.

Customer Relationship Manager - SPINNY(pure Ride Technologies Pvt Ltd) - Chennai

(2023-10 - 2024-07)

• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Delivered services to customer locations within specific timeframes.
• Developed and maintained courteous and effective working relationships.
• Gained strong leadership skills by managing projects from start to finish.
• Identified issues, analyzed information and provided solutions to problems.
• Negotiated contracts with suppliers to obtain favorable terms and pricing.
• Developed and implemented procurement policies and procedures to enhance compliance with company standards.
• Created and maintained portfolio of qualified vendors to expand options.
• Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
• Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
• Collaborated with internal stakeholders to create timely and accurate purchase orders.

Customer Service Team Leader - FORD MOTORS - Chennai

(2021-12 - 2023-03)

• Responded to customer requests with friendly, knowledgeable service and support.
• Trained staff on operating procedures and company services.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Managed workflow to continuously exceed quality service goals.
• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
• Enhanced customer satisfaction ratings by managing client enquires through to resolution.
• Met customer call guidelines for service levels and handle time.
• Advised management of customer service trends, creating proactive strategies to maintain best practices.
• Set appointments with field teams to carry out service changes or deliver new products.

Business Development Executive - Jayem automotive pvt ltd - Hyderabad

(2017-09 - 2021-08)

• Developed and implemented value-adding strategies to increase product and service profitability.
• Strategised with sales teams to prospect and qualify potential customers within assigned geographic territories.
• Launched new products with exceptional campaign planning.
• Optimised service delivery in collaboration with distribution partners.
• Exceeded revenue goals by securing high-performing new accounts.
• Managed profitable portfolios of accounts.
• Prepared Salesforce reports to evaluate performance and prioritise outreach.
• Trained new staff to efficiently manage sales pipeline.
• Forged partnerships to reach wider customer base.
• Negotiated contract terms and pricing to maximise revenue.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Negotiated and approved lucrative prices and contracts, boosting growth.

B.Tech/B.E - Mechanical - karpagam university