Gowtham S
Technical Support Team Lead
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About
Technical Support Engineer & IT Infrastructure Specialist with 6.6+ years of experience delivering enterprise-grade solutions, resolving complex technical issues, and leading high-performance support teams. Proven expertise in Tier 3 support, root cause analysis, process definition, and SLA-driven operations. Skilled at managing cross-functional collaboration between support, QA, and product teams to drive product stability, enhance customer satisfaction, and optimize service delivery.
Adept in Windows Server, Active Directory, O365, virtualization, ERP/Warehouse systems, and AV conferencing platforms.
Experience
Technical Support Engineer & IT Infrastructure Specialist with 6.6+ years of experience delivering enterprise-grade solutions, resolving complex technical issues, and leading high-performance support teams. Proven expertise in Tier 3 support, root cause analysis, process definition, and SLA-driven operations. Skilled at managing cross-functional collaboration between support, QA, and product teams to drive product stability, enhance customer satisfaction, and optimize service delivery.
Adept in Windows Server, Active Directory, O365, virtualization, ERP/Warehouse systems, and AV conferencing platforms.
Education
- Postgraduate Degree in Computer Science – Conestoga College, Canada (Aug 2022 – Apr 2023)
- Bachelor’s in Computer Applications (BCA) – Shantha College of Commerce & Management, India
