Gracy Rai

Child Protection and Programme Management professional with 5+ years of experience in institutional care, trauma-informed rehabilitation, child safeguarding, and psychosocial support for vulnerable children and adolescents. Skilled in case management, crisis intervention, programme coordination, stakeholder engagement, staff supervision, and compliance with child protection frameworks and the Juvenile Justice Act. Experienced in managing Child Care Institution (CCI) operations, multidisciplinary coordination, documentation and reporting, and supporting child-centred rehabilitation and reintegration.

Passionate about strengthening child protection systems through ethical, rights-based, and trauma-informed practice.

Superintendent at Mahima India (2021-01 – Present)

Promoted from Social Worker to Superintendent for leadership and excellence in child care and rehabilitation.

• Oversee institutional operations, child protection systems, rehabilitation services, and safeguarding mechanisms in compliance with statutory care standards.
• Develop and monitor individualized care plans in collaboration with counsellors, social workers, healthcare professionals, and multidisciplinary teams.
• Provide crisis intervention and psychosocial support for children experiencing trauma, emotional distress, and behavioural challenges.
• Coordinate with Child Welfare Committees (CWC), government departments, NGOs, healthcare providers, and law enforcement agencies regarding rehabilitation and reintegration processes.
• Supervise and mentor staff on trauma-informed care, child safeguarding, psychosocial support, and child protection protocols.
• Ensure proper maintenance of case documentation, incident reports, care plans, institutional records, and compliance documentation.
• Lead programme implementation related to child care, rehabilitation, psychosocial support, and life skills development.
• Support staff training, orientation, and capacity-building initiatives.
• Manage administration, reporting systems, institutional resources, and operational coordination.

Master of Arts in Social Work - Specialization in Equity and Justice for Children and Families – Tata Institute of Social Sciences, Mumbai (2017– 2019)

Bachelor of Arts in Social Work – Visva - Bharati University (2014– 2017)

ISC – Lincolns High School, Siliguri, West Bengal 2014)

ICSE – Lincolns High School, Siliguri, West Bengal (2012)