- Seasoned delivery manager with proven track record of delivering complex IT and a business-critical environments over 19 Years.
- Leading team of 70 FTE with Managers and Architects In span.
- Delivered projects for proven clients across multiple domains with large scale team in onsite offshore and onshore model. Active participation in pre-sales and business development contributing to vertical and horizontal growth.
- Demonstrated ability to lead and operate effectively in a large Matrix based organization in physically and culturally diverse settings.
- Incisive acumen in setting-out quality standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the Service Level Agreement (SLA).
- Led and implemented complex projects and drove operational and engineering teams to operational excellence through delivery metrics based; mitigated risks, managed requirements, and worked with project stakeholders while managing expectations at the department and project levels.
- Clear concise articulation, presentation and documentation of technical opportunities, constraints, recommendations, and action items to both internal and external audiences.
- Expertise in delivery management and program management activities including finalization of technical / functional specifications, planning, estimation, scheduling, resource management, executing & controlling, escalation and management.
- An effective leader with proven capabilities in leading teams during transformation project phase & large programs in a cross-cultural & multi-partner environment
Possess excellent
interpersonal, communication & organizational skills with proven expertise in team management, client relationship management and effective crisis management
