Harish Kumar

Operations Leader with 25 years of experience driving global BPM transformation and expansion. Proven record of scaling multi-geography teams, optimizing performance, and delivering multimillion-dollar savings.

Certified Lean Six Sigma Green

Belt with expertise in US Healthcare Payer Services, Retirement & Wealth, and Health & Benefits. Recognized for operational excellence, automation innovation, and crisis leadership.

Senior Director Operations - Sagility

(2024-01)

• Evolved role from managing a single account to overseeing multiple accounts, expanding scope of responsibility and delivering consistent operational excellence across diverse client portfolios
• Scaled H&B and R&W operations from 30 to 170+ FTEs in 15 months
• Led production control team to establish best practices, enabling core operations to optimize inventory and consistently exceed SLA targets

Deputy GM - Sagility

(2021-01 - 2023-12)

AGM Operations - HGS – Hinduja Global Solutions

(2017-01 - 2021-12)

• Optimized onboarding and OJT processes, cutting employee ramp-up time by 50%; enabled faster productivity gains, improved margins, and increased RPH
• Introduced automation tools saving FTE and improved accuracy & VOC
• Member of Global Claims Practice Office, driving payer-wide programs
• Conducted scoping studies to enhance reprising application efficiency

Manager Operations - HGS – Hinduja Global Solutions

(2001-01 - 2014-12)

• Progressed into junior management operations after establishing credibility as a subject matter expert and trusted mentor
• Transformed process knowledge into structured training programs; mentored and trained multiple batches, building organizational capability and expertise
• Played a pivotal role in managing critical assignments, including high-value claims, ensuring accuracy and compliance in US healthcare payer services

Service Delivery Manager - Cognizant Technology Solutions

(2014-01 - 2017-12)

• Transitioned ACA claims operations: 250+ FTEs across 3 locations
• Led BCP during Chennai floods (2015) ensuring zero customer impact for the process

BCom

PG Diploma - Operations