Harpreet Warne

Dynamic and professional Customer Service Executive with experience in Banking, Logistics, Real estate, and Insurance Industry. Demonstrated expertise in client servicing, back-office operations, administrative support, and process improvement. Proven ability to manage high-pressure environments with efficiency and professionalism. Passionate about providing top-tier service and contributing to team success.

Admin Executive & Accounts - STV Haryana News - Gurugram

(2024-11)

• Managed daily administrative operations to ensure smooth channel functioning.
• Managed accounts payable and receivable ensuring timely processing of invoices and payment.
• Coordinated with vendors and clients regarding billing, payments and reconciliations.
• Handing internal and external communication with client's vendors and stakeholders.

Accounts Manager – Service - ICICI Bank Limited - Mumbai

(2023-07 - 2024-10)

Transaction Banking Department

• Managed the Import Payments desk for corporate clients, ensuring compliance with RBI and international trade policies.
• Acted as the key liaison between Sales, Trade Finance Operations, and Treasury teams to expedite transactions.
• Facilitated smooth execution of delivery orders and shipping guarantees for high-value clients.
• Compliance of documents as per RBI guidelines.
• Handling Bill of entry (BOE) Reconciliation. & Knockoff on daily basis

Front Desk Officer & Customer Service Executive - Hind Terminals Pvt Ltd - Mumbai

(2013-01 - 2023-03)

Shipping & Logistics

• Acted as the first point of contact for clients and internal teams, handling daily communications and coordination.
• Maintained EPABX systems, tracked courier movements, and ensured seamless front office operations.
• Managed office supply inventory and petty cash while ensuring cost-effective procurement.
• Supported HR with onboarding processes and conducted new employee orientation programs.
• Generated and maintained detailed cost sheets, tariffs, and container tracking reports for operational departments.
• Ensured timely customer communication regarding container movements and rail status.

Front Desk & Admin Executive - JP Infra Pvt Ltd - Mumbai

(2011-01 - 2012-12)

Real Estate

• Attended to all booking-related inquiries and maintained CRM records for prospects.
• Maintained staff attendance logs and coordinated with HR for payroll processing.
• Monitored office operations and supervised administrative support per

Associate – Back Office Operations - First Advantage Pvt Ltd

(2010-02 - 2011-12)

• Performed end-to-end background checks for employees of reputed clients such as Intelenet, OCWEN, and TCS.
• Conducted in-depth verification of educational qualifications, employment history, and criminal records.
• Entered and validated data using CSPI software and generated comprehensive verification reports.
• Worked closely with external agencies and clients to meet tight verification deadlines.

Front Desk Executive - Birla Sun Life Insurance Company Pvt Ltd

(2008-01 - 2010-01)

• Provided customer support and office administration at the front desk.
• Managed appointments, documentation, and customer redressals efficiently.
• Maintained reception area and ensured smooth visitor handling.

Bachelor of Arts - B.A. - Hislop College (2006)