Harsh Koli

Looking for opportunities to leverage my skills for mutual growth and prosperity. Eager to contribute to a dynamic organization's success while advancing my career in the long term.

Lead Associate - WNS Global Services - Gurugram, Haryana

(2024-01)

• Performed KYC verification during account opening, ensuring customer identity documents were validated in line with US compliance requirements.
• Handled customer requests for account detail changes, conducting due diligence before updating records.
• Maintained accurate documentation and case notes for audit and compliance purposes.
• Escalated discrepancies or suspicious activity to compliance teams as per AML guidelines.
• Provide operational leadership for a team of 16 in a high-volume US fintech environment, driving consistent productivity and adherence to quality standards.
• Monitor and analyze key performance indicators (KPIs), generating detailed reports that identify trends on a weekly and monthly basis.
• Resolve escalated customer concerns promptly using expert knowledge of compliance guidelines, boosting customer experience.
• Lead coaching and development initiatives, oversee disciplinary actions, and implement reward and recognition programs to sustain high team morale.

Associate - Concentrix - Gurugram, Haryana

(2021-08 - 2024-01)

• Verified documents (IDs, utility bills, bank statements) submitted during registration to authenticate the seller's identity and business address.
• Ensure that the seller's application meets all local legal and Amazon marketplace guidelines.
• Correspond with applicants (via email or cases) to request missing information or explain application rejections.
• Mentored and onboarded new hires, tracking progress to ensure seamless team integration.
• Provided floor support and conducted comprehensive quality audits to ensure operational excellence. Analyzed performance data and generated detailed reports to identify process gaps and drive continuous workflow improvements.

B.A. (Programme) - Motilal Nehru College, Delhi University (2021-07)