Lokesh Ajay

Recognize the need for and expect to engage in life-long learning for continued effectiveness in the profession and apply that knowledge to the solution of practical and useful problem.

Lead Associate - Verity knowledge solutions

(2025-02)

• Lead and supervise teams to ensure smooth execution of daily operations and Monitor team on performance and provide guidance, coaching, and support
• Coordinate workflows across shift to maintain efficiency and consistency
• Manage projects end-to-end, including planning, execution, monitoring, and delivery
• Act as client liaison, ensuring clear communication and strong relationship management
• Allocate tasks and resources effectively to meet deadlines and quality standards
• Handle escalations and resolve conflicts within the team or with clients
• Ensure compliance with company policies, industry standards, and project requirements
• Prepare and present reports on project progress, team productivity, and client updates
• Support professional development of team members through mentoring and training
• Drive accountability and ownership within the team to deliver high-quality outcomes

Document Production Associate - Williams Lea India Private Limited

(2021-09 - 2025-01)

• Global Client Delivery: Supported top banking clients across US, EMEA, APAC, and country-specific regions, ensuring compliance with diverse formatting and branding guidelines.
• Workflow & Scheduling Support: Acted as a backup scheduler, allocating jobs based on urgency, deadlines, and complexity to optimize team efficiency.
• High-Priority Client Management: Delivered exceptional quality outputs for VIP bankers and priority clients, maintaining accuracy and professionalism under tight timelines.
• Comprehensive Document Production: Executed a wide range of tasks including PowerPoint formatting, template conversions, chart validation, company profile creation, Word editing, Excel charting, and slide enhancements with infographics.
• Creative Design Expertise: Developed icons and infographics using Adobe Illustrator, Photoshop, and InDesign, enhancing visual appeal and client presentations.
• Direct Client Engagement & Quality Assurance: Operated in an end-to-end (E2E) model by delivering jobs directly to bankers, conducting quality control checks, and providing constructive feedback to operators to uphold standards.

Document Specialist - RR Donnelly India Outsourcing Private Ltd.

(2019-04 - 2021-09)

• Global Presentation Delivery: Designed and produced client presentations across US, EMEA, and APAC regions, ensuring compliance with diverse formatting and branding standards.
• Comprehensive Document Production: Created company profiles, templates, infographics, and enhanced slides; managed Word editing, Excel charting, and PowerPoint formatting to meet varied client requirements.
• Direct Client Engagement & Quality Assurance: Operated in an end-to-end model by estimating timelines, delivering outputs directly to clients, and conducting rigorous quality checks to ensure error-free deliverables.
• Leadership & Mentorship: Reviewed complex jobs, provided constructive feedback to operators, and mentored team members on best practices to improve efficiency and maintain professional standards.

B.Com - General - VelTech University (2016 - 2019)