Hema Mahindran
Team Lead | US Payroll • Tax • Benefits • HR Operations
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About
Team Lead with 12+ years of experience supporting US employee payroll and tax processing, benefits enrollment, quality assurance, auditing, back-end operations, reporting, and client communication. Experienced in analyzing payroll and tax processing, maintaining process consistency, supporting team operations, and resolving process-related issues through effective client communication. Recognized for attitude, continuous improvement, and performance excellence.
Experience
Team Lead - CogNet HR Solutions Pvt. Ltd. - Chennai
(2013-05 - 2025-11)
Led and supported payroll and tax processing activities for US employees, with emphasis on accuracy and timely completion.
- Performed quality checks and analysis of payroll and tax processing to identify issues and maintain service quality.
- Managed enrollment of benefit insurance plans for US employees.
- Supported team operations, back-end services, auditing, and consistent adherence to established work processes.
- Handled client communication through email regarding issues, updates, and process requirements.
- Supported Excel-based reporting and operational tracking using MS Office tools.
- Contributed to continuous improvement initiatives and maintained consistency and quality across assigned processes.
Education
M.Sc. - Information Technology - D.R.B.C.C.C. Hindu College (2013)
B.Sc. - Information Systems Management - D.R.B.C.C.C. Hindu College (2011)
HSC - Jaya Matriculation Hr. Sec. School (2008)
SSLC - Smt. K.M.V.V. Matriculation School (2006)
