Hema Vardhini

CUSTOMER SUPPORT CONSULTANT

Talent

ChennaiMember since 25 May 2026

Technical supportTechnical troubleshootingIssue resolutionCustomer relationship managementCustomer educationTeam collaborationTeamworkEffective communication

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Technical supportTechnical troubleshootingIssue resolutionCustomer relationship managementCustomer education

About

Seeking a challenging position within a forward-thinking company where years of experience in managing and optimizing chat and email support can be utilized to full potential. Aiming to employ leadership skills to mentor junior staff, identify process improvements, and exceed key performance indicators (KPIs) in a dynamic customer relations environment.

Experience

CUSTOMER SUPPORT CONSULTANT - ienergizer - Bangalore, IN

(2024-09 - 2026-05)

SBI CREDIT CARD

Educated customers on various SBI credit card products, features, benefits, and reward programs, successfully cross-selling new services and contributing to an increase in product uptake.
Managed complex issues, including disputed transactions, fraud reports, and account blocks, achieving timely resolutions that enhanced client security.

CUSTOMER SUPPORT CONSULTANT - FLIPKART

(2024-09 - 2026-05)

Managed complex e-commerce issues, including payment failures, logistical bottlenecks, and product defects, ensuring timely and effective resolution and client security.
Collaborated with logistics, warehouse, and seller teams to investigate and resolve issues.

CUSTOMER SUPPORT CONSULTANT - RAPIDO

(2024-09 - 2026-05)

Identified and escalated technical bugs and recurring user complaints to the product development team, assisting in the improvement of the Rapido platform's user experience.
Resolved complex issues related to booking cancellations, payment discrepancies, route deviations, and user/captain conflicts efficiently via digital correspondence.