Hemant Kumar

Oracle Siebel Consultant with 4+ years of experience in Oracle Siebel CRM Development, Configuration, Integration, and Production Support across Insurance and Automotive domains. Skilled in Siebel Tools, Siebel Configuration, Open UI, Business Components, Applets, Views, Screens, Workflows, Business Services, eScript, EAI/EIM, Integration Objects, REST APIs, SOAP Web Services, Oracle SQL, PL/SQL, and TOAD. Experienced in Data Migration, Incident Management, Defect Resolution, Root Cause Analysis, Change Management, Release Management, SIT, UAT, and SDLC.

Proven ability to deliver scalable CRM solutions, optimize application performance, and support business-critical operations through effective stakeholder collaboration.

Associate Consultant - Oracle Siebel CRM at Cubastion Consulting Pvt. Ltd. (2022-10 – Present)

Oracle Siebel Consultant at IFFCO TOKIO General Insurance (2024-07 – Present)

• Designed and developed a Service Request Management module in Oracle Siebel CRM, automating end-to-end ticket lifecycle from creation to closure and reducing response time by 20-25%.
• Configured Siebel Workflows, Business Services, Business Components, Applets, Views, Runtime Events, validations, and notification logic to streamline call centre operations.
• Developed outbound REST/SOAP Web Services for policy scheduling, secure document exchange, BIP report generation, and automated email/SMS communication.
• Architected and delivered the CHP (Comprehensive Home Protector) product from scratch using Oracle Siebel CRM, implementing product configuration, pricing logic, approval workflows, business validations, and policy issuance processes, ensuring a successful production deployment with zero critical defects.
• Collaborated with business stakeholders, QA, and technical teams to support requirements analysis, SIT, UAT, code reviews, and release readiness.

Siebel CRM Developer at Mitsubishi Fuso Truck and Bus Corporation (2022-10 – 2024-07)

• Enhanced customer master and vehicle master modules using Siebel Configuration, eScript, fields, validations, Workflows, Business Services, and integration support.
• Resolved AMS production incidents through Root Cause Analysis, SQL data recovery, API troubleshooting, defect tracking, and issue prioritization to improve system stability.
• Performed Oracle SQL and PL/SQL analysis using TOAD and Oracle Database tools to troubleshoot data discrepancies and support application reliability.
• Supported change management, release management, production deployment, defect resolution, performance enhancement, and cross-system integration fixes.
• Maintained technical documentation and sprint deliverables using Jira, Confluence while following SDLC.

M.Tech in Manufacturing Science – IIT Guwahati

B.Tech in Mechanical Engineering – SRMGPC, Lucknow