Hemanta Mudoi

Strategic Knowledge Management Leader with global experience in architecting enterprise-wide KM ecosystems, strengthening organizational learning, and driving content excellence across multi-geography environments. Proven ability to build and scale offshore KM hubs, establish governance frameworks, design knowledge delivery systems, and enhance content discovery through structured taxonomy, analytics, and UX optimization. Recognized for mobilizing high-performing KM teams, reshaping knowledge workflows, and enabling consultants, sales teams, and leadership with curated insights, reusable assets, and standardized methodologies.

Adept at transforming fragmented knowledge landscapes into integrated, searchable repositories—dramatically improving speed-to-information, deal readiness, and solutioning capability. Experienced in stakeholder management, platform modernization, digital adoption, and capability-building in emerging areas including Generative AI and Agentic AI. Demonstrated impact through development of KM strategies, content lifecycle processes, and user engagement mechanisms that scale globally and increase operational efficiency, visibility, and knowledge reuse.

Accenture Luminary Network – Operations Lead at Accenture (2024-11 – Present)

• Leading global KM operations for the Luminary Network by creating content, communication frameworks, and curated insights for C-suite-level consumption, strengthening executive engagement and organizational learning.
• Governing internal knowledge platforms and managing vendor ecosystems to improve system resilience, ensure content accuracy, and enable scalability across business units.
• Driving adoption of AI-driven learning and KM tools by designing capability uplift programs that enhance digital literacy, knowledge discovery, and collaboration.

Growth & Strategy Program Lead – Resources Industry Group at Accenture (2022-02 – 2024-10)

KM-Embedded Strategy & Governance

• Designed and implemented a holistic knowledge delivery framework by analyzing user behavior, optimizing search journeys, improving metadata quality, and streamlining content discovery.
• Closed knowledge gaps by developing structured content plans, enhancing visibility of key assets, and enabling consultants with ready-to-use thought leadership and sales narratives.
• Led global content lifecycle management—including sourcing, curation, content QA, auditing, enrichment, and platform governance.
• Transformed the Cloud First KM landscape by consolidating fragmented repositories across sectors and service lines, improving findability and reuse.

Knowledge Manager – Offering Development & Knowledge Services at Accenture (2019-01 – 2022-02)

Core KM Leadership, Content Ecosystem Transformation (GTM Content). Closed knowledge gaps by formulating focused action plans, boosting visibility of new assets, refining delivery mechanisms, and producing performance insights to assess initiative outcomes. Crafted and implemented a holistic knowledge delivery framework by studying user behaviour, enhancing search functionality, optimizing content discovery, and improving platform usability.

• Enabled consultants to lead value-driven client engagements by promoting high-impact resources, amplifying success stories globally, leveraging Front Door portals and strategic partner ecosystems.
• Led the planning, execution of Net Connect Sessions, streamlined communications and onboarding processes for new accounts and markets while fostering knowledge exchange across teams.
• Revamped Cloud First Asset Landscape by auditing, consolidating content across sectors, service lines, creating a more cohesive & accessible knowledge ecosystem.

Associate Director – APAC Knowledge Management (GTM Content) at Cushman & Wakefield, India (2016-10 – 2018-12)

• Established the APAC Knowledge Hub, defining its KM charter, governance model, content pipeline, delivery SLAs, and operational KPIs.
• Led global KM transitions including platform upgrades, content migration, and taxonomy harmonization across markets.
• Drove knowledge-sharing behavior by building standardized templates, workflows, review protocols, and a structured engagement model for stakeholders.
• Strengthened speed-to-market by centralizing knowledge assets, improving content quality, and functioning as a strategic partner to APAC sales and marketing teams.

Senior Manager – APAC Knowledge Management (GTM Content) at Jones Lang LaSalle (JLL) (2014-06 – 2016-10)

Enterprise Knowledge Platform Ownership (Business Development Centre)

• Owned the central sales knowledge platform, managing the entire content lifecycle—creation, curation, versioning, archival, and governance.
• Built and led a 10-member KM team responsible for producing sales knowledge assets, case studies, credentials, industry materials, and pursuit support content.
• Developed standardized KM processes that enhanced knowledge reuse, reduced duplication, and improved quality of cross-market contributions.
• Established measurement mechanisms to report content effectiveness, usage, and stakeholder satisfaction.

Assistant Manager – Global Knowledge Centre of Excellence at KPMG Global Services, India (2010-06 – 2014-06)

• Directed a 21-member knowledge team overseeing global KM initiatives covering portals, qualification databases, newsletters, and structured content repositories.
• Improved digital knowledge ecosystems by optimizing SharePoint architecture, metadata hygiene, and search configurations.
• Led multiple large-scale content cleansing & transformation projects, improving content accuracy and usability across global practices.

Analyst – Knowledge Management at Deloitte Support Services India Pvt. Ltd. (2006-08 – 2010-06)

• Collaborated with U.S. KM teams to refine taxonomy, metadata structures, and content classification, improving searchability and findability across KM portals.
• Managed content governance for sales and marketing KM repositories, ensuring compliance with quality standards and lifecycle protocols.
• Designed and delivered training programs on KM workflows, content hygiene, portal usage, and quality frameworks.
• Contributed to stronger KM culture through onboarding, mentoring, and stakeholder engagement.

Executive Program in Leadership with AI – IIM – Visakhapatnam