Project Leader – Coforge Ltd , Greater Noida. [ August 2020 – till date Ofcom Project ]
Presently working for Multinational UK based Telecom regulator client - Ofcom as Project Leader for Wintel / VMware / Storage /Cloud technologies at Offshore Datacenter operations (ODC), Greater Noida. I have to manage team of SME’s for routine SLA based service /support related offshore datacenter infrastructure activities for skills like Azure Cloud , Datacenter Support , IT Infrastructure Monitoring through Tool like Ops Ramp , SAN storage, Wintel , VMware, Backup , Exchange /O365, Linux , Antivirus , SLA based ticket management , change management , incident management , problem management .Also responsible for all type of Infrastructure reports creations and submission of the project.
Project Leader – NIIT Technologies Ltd ( Oct2008 till July 2020 ) Project worked : Holcim Cements Datacentre Project, Reliance Infocom DC site, Mumbai - (Feb 2015 to Feb 2016). (IT Site Incharge - Oct 2018 to Jan-2015)
- I worked in Data center operations project for Swiss client- Holcim Cements at Reliance Data center at Navi Mumbai. Primary functions: - Windows and VMware team lead for Vulnerability Management related to Information security , VM/Window Systems monitoring , performance tuning, resolving RFC /SRQ for client , Installation and configurations and system management of VMware , Hyper-V , Windows Servers & SAN Storage ( IBM/HP) . Knowledge of Virtual Machine creation , V2V & P2V , VM Monitoring , VM troubleshooting , RSA management for blade /rack server in Datacenter for IBM/ Dell / Cisco blade and rack servers , SAN storage administration , Windows Server administration , Patch Management , Monthly maintenance schedule , DR drill support , incidents and service request management as per ITIL methodologies. Knowledge of IBM Tivoli and Symantec NetBackup.
Project – Ambuja Cements - IT Site In charge for Cement factory site: - (From 2008 till July-2014)
- I have also handled the entire gamut of activities related to all IT operations at largest client site – Ambuja Cements Ltd, Ambujanagar – Gujarat as Site IT Head for more than 700 users and leading all activities related to IT Operations for client -Ambuja Cements Ltd, Ambujanagar for more than 7 years. Handled major IT Infrastructure projects during the tenure.
- IT Management of client company site related software, hardware, communications, Networks, Servers, Datacenter, IT Asset Management, and all plant IT activities at client site.
- Supervising & troubleshooting hardware/SAP ticket escalations to central teams, ensuring ticket closure within SLA. Working knowledge of CA Unicenter tools for customer complaint handling.
SENIOR SUPPORT ENGINEER, IT Dept. of M/s “Ambuja Cements Ltd”
( Jan 2000 – Sep 2008 )
A leading cement manufacturing company
Key Responsibilities
- Handled desktop support and System Administration of Windows / Linux / Citrix / Unix Servers for ADS, DHCP, DNS & application availability for client’s computers.
- Team Lead for IT Help Desk & Infrastructure Support to clients at site.
- IT Security -Implementation of ISO 27000 recommendations for servers, networks, clients, IT policies etc.
- Citrix Administration for ERP clients.
- Network Support of LAN WAN at factory site. Assisted GM-IT of Ambuja Cements Ltd for implementing for IT Policies, LAN/WAN, Email client server, Internet, VPN, VOIP, CCTV, IT Security, Vendor Management, and Networking. Also provided support to plant IT systems. I worked for ISO 27000 Audit for servers, Network and clients.
- Performed general IT management functions like IT material purchase/ store process/vendor co-ordination/project handling, budget preparation, costing for all IT activities.
- Gained knowledge of SAP MM & SAP SD module for cement manufacturing unit.
- Provided IT infrastructure team lead for oracle-based ERP in 2006 and SAP implementation in 2008.
TECHNICAL HEAD cum Faculty, M/s Protocol Computers
( Sep 1997 – Dec1999)
- Accurately mapped training formulated and imparted training to students in sister concern - Asset International. Contributed as System administration of Novell windows Servers - clients.
FACULTY, M/s “Hardcore ", Surat
(Jun 1996 - Aug 1997)
- Imparting computer training & handled maintenance &support of desktop & network apart from
Service in charge M/s Radiant Computers, Valsad
( Jan 1995 - Jul 1996)
- Team Lead to service engineers for the maintenance of PC’s& Peripherals.
