Himanshu Singh

Salesforce Administrator with 3+ years of experience in Salesforce Sales Cloud administration, CRM configuration, Flow automation, user and security management, reports & dashboards, data management, and Agile delivery. Experienced in gathering business requirements, analyzing business processes, and implementing scalable Salesforce solutions with working knowledge of SOQL, basic Apex, REST APIs, and Salesforce integrations.

SALESFORCE ADMINISTRATOR at Inn-think Technologies Pvt. Ltd. (2023-06 – Present)

• Administered and maintained Salesforce CRM, ensuring system availability, security, and optimal performance.
• Managed users, roles, profiles, permission sets, sharing rules, and organization-wide security settings.
• Configured custom objects, fields, page layouts, record types, validation rules, formula fields, and Lightning Record Pages using Lightning App Builder.
• Automated business processes using Salesforce Flow, Approval Processes, Assignment Rules, Escalation Rules, and Email Alerts.
• Performed data import, export, cleansing, and deduplication using Data Loader and Data Import Wizard.
• Collaborated with business users, stakeholders, and developers to gather requirements and deliver scalable CRM solutions.
• Supported Salesforce integrations, REST APIs, API testing using Postman, and data validation activities.
• Developed reports and dashboards for business stakeholders, resolved production issues and user requests, and maintained Salesforce documentation, release notes, and user training materials.
• Utilized SOQL and basic Apex to support customization, troubleshooting, and platform enhancements.

B. Tech. in Computer Science & Engineering – Gautam Buddha University (2019 – 2023)

Intermediate in PCM – Govt. Boys Sr. Sec. School, New Delhi (2019 – 2019)