Hiren Modh

Telecom Service Delivery and Network Support professional with 6 years of experience in NOC operations, MIS coordination, FTTX network planning, and end-to-end service delivery. Skilled in managing ILL/MPLS/Lease Line services, SFP coordination, BTS/site access management, and resolving telco escalations. Proven ability to manage enterprise customer networks, ensure SLA compliance, and deliver timely and efficient network solutions.

Strong problem-solving skills with experience in network troubleshooting, ticketing, and vendor coordination.

Service Delivery Executive - Ishan Netsol Private Limited

(2023-08)

• Managed end-to-end delivery of ILL/MPLS/Lease Line services (New, Upgrade, Migration, Shifting).
• Coordinated with telcos for port details, SFP arrangement, and BTS/site access.
• NOC Monitoring & Optical Link Troubleshooting (LOS, SFP, Last-Mile Connectivity)
• Handled customer escalations and ensured SLA-based resolution.
• Monitored link performance and managed downtime complaints.
• Identify, troubleshoot, and resolve L1/L2 network issues (link down, latency, packet loss, flapping).
• Raised and tracked tickets via telco portals until closure.
• Coordinated with field engineers for last-mile connectivity, hardware replacement, link testing, and activation.
• Coordinate with NOC and field teams for testing and troubleshooting.
• Escalate unresolved issues as per escalation matrix.
• Maintained MIS reports, ageing trackers, overdue orders, and escalation reports.
• Ensure smooth communication between customer, vendor, and internal teams.
• Manage customer communication for updates and issue resolution.
• Ensure adherence to SLA and minimize downtime.
• Provide regular status updates to customers and internal teams.

FTTX Network – Wireline Planning / Deployment & Design Engineer - Bharti Airtel Limited (TeamLease Services Payroll)

(2022-06 - 2023-08)

• Planned and deployed FTTX networks for residential and enterprise customers.
• Coordinated with field teams and vendors for fiber rollout and testing.
• Monitored network performance and ensured connectivity as per SLA.
• Managed SFP insertion, BTS access, and last-mile troubleshooting.
• Prepared technical reports and maintained deployment trackers.

MIS Coordinator - Pratap Technocrats Pvt. Limited

(2020-10 - 2022-06)

• Managed MIS reporting for service delivery and network operations.
• Maintained ageing reports, order trackers, and SLA dashboards.
• Coordinated with NOC and field teams for data collection and reporting.

NOC Executive - Pratap Technocrats Pvt. Limited

(2018-12 - 2020-10)

• 24x7 monitoring of site power systems and battery health (UPS / VRLA / SMF batteries).
• Real-time tracking of site alarms (Power Fail, Battery Low, AC/DC Fail, Temperature/Environment Alarms).
• Basic understanding of tower infrastructure (BTS, RRUs, antennas, DG sets, AC units).
• Timely escalation of critical alarms to field/maintenance teams.
• Coordinated battery replacement and rectification of site power issues.
• Ensured site uptime and SLA compliance for network availability.
• Logged and reported site alarms and rectification actions.
• Provided preventive maintenance support and battery health reporting.
• Coordinated fiber cut escalations and restoration.
• Performed basic configuration and troubleshooting of routers and switches (Cisco, Juniper).
• Verified backhaul connectivity (Fiber / Microwave links) for uptime.

B.E. - Electronics & Communication Engineering - GEC Patan (2020-03)

H.S.C. - G.S.H.E.B, Gandhinagar (2014-03)

S.S.C. - G.S.E.B, Gandhinagar (2012-03)