Service Delivery
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10+ yrs Lead Operations and Service Delivery, Onshore & Offshore, Transition & Migration for BPO/KPO/RPO. BFSI (P&C, US Mortgage, Insurance Claims and Adjudication), Ecommerce, RPO (USA/CA/UK/AU/UAE) and RCM
Designation - Scheduling and Operations Manager for Signing Services – March 2021 – Till Date
Company: RON Global Services, Ahmedabad
Team Manager – Service Delivery – Mar 2018 To December 2020
Lead End-To-End Delivery, Account & Client Management, Operations Management and Training
Projects – Ecommerce & RPO Processes - USA/CAN/UK/AUS/UAE
Remote Recruiter and Vendor Management
Clinical Excel Computech, Ahmedabad, Gujarat.
Operations Manager - USA Client
Progressive Corporate Services, Ahmedabad, Gujarat
Global TPA USA Healthcare Payer Claims Adjudication & Contract Configuration
Setup of Startup Vertical for Medical RCM
July 2014 – January 2017
Deputy Operations Manager – USA Client
Medusind Solution, Ahmedabad, Gujarat
Healthcare Revenue Cycle Management – Medical & Dental Billing
August 2010 to April 2014
Assistant Operations Manager – USA Client
WNS Global Services, Pune, Maharashtra
BFSI – Vertical, Property and Casualty Insurance
July 2007 – August 2010
Quality Assurance Leader – USA Client
WNS Global Services, Pune, Maharashtra
Airline Telecommunication and Network Order Management
April 2005 – July 2007
Customer Service Executive – USA Client
WNS Global Services, Pune, Maharashtra
Airline Telecommunication and Network Order Management
July 2002 – March 2005
Executive MBA in HRM from Indian School of Business Management & Administration, Mumbai 2017
Bachelor of Science in Chemistry from Modern College, Pune University, March 1995
