Hiren Pokar

Banking professional with over 2 years of experience in Relationship Management, Banking Operations, Asset Sales, Credit Documentation, and Client Servicing at ICICI Bank. Proven track record in personal loans, home loans, CASA, and cross-selling financial products. Skilled in portfolio monitoring, customer relationship management, regulatory compliance, KYC/AML processes, and risk identification.

Deputy Manager – Relationship & Banking at ICICI Bank (2024-01 – 2026)

Achievements: Regional Top Performer in Personal Loans, Home Loans and Credit Cards. Awarded 'Lord of the Loans'. Mentored 3 officers.

• Supported loan processing and customer financial documentation.
• Monitored customer portfolios and resolved operational issues.
• Cross-sold Personal Loans, Home Loans, Credit Cards, Insurance and Deposits.
• Managed banking operations, customer onboarding and documentation.
• Coordinated with internal teams to deliver timely service.
• Assisted customers in loan processing, documentation, and account servicing.
• Built and maintained long-term relationships with retail and business banking customers.
• Evaluated customer financial profiles for banking products and ensured accurate documentation.
• Monitored customer accounts for operational irregularities and ensured timely resolution.
• Coordinated with internal departments to process customer requests efficiently.
• Managed CASA acquisition and promoted banking products based on customer requirements.
• Cross-sold Personal Loans, Home Loans, Credit Cards, Insurance, Fixed Deposits, and investment
• Managed end-to-end banking operations while ensuring high service quality and compliance.

PGDB in Banking & Financial Services – Manipal University BANGLORE (2024)

Bachelor of Commerce in Banking & Finance – K.K. Wagh College (2021)