Ilyas Srk

Process Expert (Fixed Term) at Maersk (2025-04 – 2026-04)

Managed export handling for the Vestas client, processing over 100+ third-party vendor invoices and container references per month in SAP ECC/S4 with 98% accuracy, ensuring smooth financial and logistics operations.
Created and maintained Sales Orders (SO) and Purchase Orders (PO) in ECC SAP and SAP S4 (S4 HANA, Fiori app & WebGUI), ensuring high precision in financial and logistics workflows.
Handled CMCA management, container workflow status tracking, and large-scale invoice processing in Excel, resolving 90% of CMCA & third-party vendor queries and workflows within agreed timelines.
Prepared and delivered 100% accurate weekly STIK reports (including CMCA, third-party invoice, and ICB reports using Pivot Tables and VLOOKUP) to enhance data visibility for onshore CX and management teams.
Oversaw end-to-end Intercompany Billing (ICB) validation, achieving a 95% accuracy rate by meticulously auditing revenue, costs, and billing against country-specific consignee rate cards to significantly reduce financial discrepancies.
Participated actively in weekly onshore CX calls to resolve complex supplier queries, escalate critical operational issues, and ensure seamless financial transactions.

Specialist Customer Care Support at Barclays (2022-08 – 2023-11)

Managed and processed 28 distinct queues (14 customer and 14 supplier queues), ensuring efficient handling of credit cards, financial disputes, and documentation requests.
Owned and executed end-to-end file management activities, including the creation and updating of customer documents and customer invoices in the system post-booking.
Conducted formal ID&V verification checks and updated internal memos based on customer, Debt Management Companies (DMC), and authorized third-party requests.
Handled sensitive bereavement cases, assisting families and legal representatives with account closure, debt settlements, and compliance documentation.
Successfully cleared and processed over 100 customer document cases monthly, achieving an exceptional clearance volume rate of 94%.

Senior Associate at Wipro (2020-02 – 2021-12)

Managed end-to-end Accounts Payable (AP) and Accounts Receivable (AR) processes within a structured logistics framework, ensuring seamless corporate financial operations.
Processed third-party vendor invoices and managed the systematic creation of Purchase Orders (PO) and Sales Orders (SO) utilizing SAP ECC and SAP S4 Fiori.
Validated costs, revenues, and multiple material line items accurately in SAP while maintaining strict precision in invoice data entries.
Utilized advanced Excel tools, including VLOOKUP and Pivot Tables, to reconcile complex shipping and financial data, ensuring vendor transactions matched logistics records.
Coordinated closely with cross-functional teams to resolve transaction discrepancies, significantly improving compliance accuracy and workflow efficiency.

Process Advisor (Contractual Role) at Kelly Services (2019-03 – 2019-12)

Conducted precise PPI refund calculations based on customer ledger transactions, maintaining a 97% monthly accuracy rate to ensure timely resolution of customer claims.
Processed chargebacks, dispute resolutions, and KYC verifications while strictly adhering to regulatory compliance guidelines.
Streamlined exception handling and improved customer query resolution workflows, reducing processing errors by 30% through enhanced quality control measures.
Processed bereavement claims efficiently, ensuring legal representatives received accurate financial summaries for final account settlements.

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