Imran I

Results-driven Training & Development professional with 10+ years of experience in retail training, sales enablement, and employee development. Proven track record designing and delivering high-impact training programs that improved training efficiency by 30%, boosted sales by 15%, and achieved a 95% trainee satisfaction rate. Expertise in induction programs, LMS-based e-learning, multi-store cluster management, and cross-functional collaboration.

Adept at aligning training initiatives with business goals to drive measurable performance outcomes.

Trainer – Hypermarket & Express at Lulu Group International (2024-03 – Present)

• Conducted induction training for new store openings and new joiners across Hypermarket and Express formats.
• Designed and implemented role-specific training programs to enhance staff performance and product knowledge.
• Identified training needs through TNA surveys, interviews, and performance evaluations; adjusted programs accordingly.
• Evaluated training effectiveness using feedback mechanisms and KPI tracking; continuously improved training content.
• Coordinated with management to schedule and plan training sessions aligned with store operations.
• Developed and deployed e-learning modules via LMS platforms, tracking completion and assessment scores.
• Collaborated with HR to develop career development programs and succession planning initiatives.
• Organized role-play activities to simulate real-world client scenarios including objection handling.
• Liaised with external training vendors and ensured compliance with company policies and procedures.

Cluster Training Manager at Tata Croma – Infiniti Retail Ltd (2021-08 – 2024-02)

• Led induction and onboarding training for new store openings and new joiners across the cluster.
• Delivered Apple-certified training sessions for Apple Champions and premium product sales staff.
• Conducted daily store visits for on-the-floor training assessments and performance coaching.
• Partnered with Cluster Manager to drive product category sales and brand compliance targets.
• Planned and executed brand-sponsored product training programs, ensuring certification of brand staff.
• Oversaw LMS adoption by educating and monitoring staff on learning progress and assessment completion.
• Applied GUEST parameters to observe and improve customer service standards across stores.
• Trained sales associates to understand customer psychology and pitch products more effectively.
• Conducted mock sessions and role plays for ISP and Store Managers post-training to validate readiness.

Intel Retail Executive at CPM India Sales & Marketing Pvt. Ltd & Kestone Integrated Marketing Pvt Ltd (2015-12 – 2021-07)

• Served as Sales and Product Training Specialist for Intel Tablets, Laptops, and 2-in-1 devices across 190 stores (SFR, RR & LFR channels).
• Delivered F2F training, promotions, merchandising support, and sales development activities to 190+ retail outlets.
• Trained Sales Staff, Promoters, Team Leaders, and Managers on product features and sales techniques.
• Collaborated with cross-functional teams to improve retail visibility and customer engagement initiatives.
• Conducted TNAs with line managers and staff to identify skill gaps and develop targeted training solutions.
• Cultivated strong relationships with partners, retailers, and dealers to improve training coordination and sales performance.
• Communicated up-to-date product information and feature enhancements to field teams on a regular basis.
• Executed retail engagement initiatives and promotional strategies to improve product sell-through across multiple retail formats.

Device Guru – Microsoft Products at Denave India Pvt Ltd & Channelplay Limited (2013-11 – 2015-12)

• Directed sales performance across LFR partners including Croma, Reliance, Staples, and E-Zones for Microsoft Windows, Office, Xbox, and Hardware.
• Strengthened partnerships with OEM partners (HP, Dell, Sony, Acer, Lenovo) for co-selling and training initiatives.
• Analyzed market trends and executed strategic sales initiatives to enhance brand visibility and increase product sell-through.
• Supported marketing campaigns and upheld collaborative cross-functional working relationships across departments.

Dell Product Consultant at Premier IT Solutions Pvt Ltd (2011-01 – 2013-09)

• Oversaw product sales targets and upheld SOPs for Dell products, contributing to a 20% improvement in high-end SKU conversion rates.
• Coordinated with floor staff on daily operational updates and drove consistent growth in premium SKU sales.
• Assisted the team with sales training skills and innovative promotional ideas to boost store revenue.
• Prepared and submitted sales performance reports to back-end team managers for review and forecasting.

Bachelor of Commerce in B.Com – Shobhit University (2014)

Pre-University Course in PUC – Bangalore University (2009)

SSLC – Kairalee Nilayam Bangalore (2006)