Imran Shaik

I am an experienced professional in ecommerce operations with a strong focus on logistics and inventory management. My expertise includes vendor management, order processing, and customer service optimization. I am skilled at monitoring stock levels and resolving complaints to enhance operational efficiency. My proactive approach and leadership qualities have enabled me to deliver exceptional results in fast-paced environments

Ecommerce Operations Manager at NUEVO DIGITAL SOLUTIONS PRIVATE LIMITED (2021-09 – Present)

A digital solutions company focusing on ecommerce operations

• Receipt and storage of incoming items, QC inspection
• Processing orders and planning the dispatches as per SLA
• Managing Returns & complaints
• Inter Unit Transfer of items
• Monitoring space and tracking stock
• Vendor sourcing, Vendor Management
• Cataloguing all the products for Website & Marketplaces
• Planning and managing logistics, warehouse, transportation and customer services
• Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements
• Posting day-to-day transactions in Zoho books & Zoho inventory
• Support the accounting department by collecting and recording the day-to-day transactions

Operation Executive at The Purple Turtles (2020-09 – 2021-04)

Retail and online company for lifestyle products

• Cataloguing all the products for The Purple Turtles, Oorjaa and Beruru including uploading and updating the website
• Catering to clients' or personnel's delivery concerns and reverting to all online enquiries
• Planning and managing logistics, warehouse, transportation and customer services
• Keeping track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Meeting sales target defined for specific durations
• Analysing the website performance
• Understanding CTR over the website to provide insights on Purple Turtles' consumer base
• Ensuring that all operations are manufactured in a correct, cost effective and timely manner
• Monitoring advertising budgets for Google Adwords for better reach
• Updating the marketing assets such as changing banners, headers, new arrivals on websites
• Negotiating and onboarding on other online marketplaces

Ecommerce Operations Manager at LOOKING GOOD FURNITURE (2014-11 – 2019-01)

A furniture company engaged in retail and ecommerce

• Receipt and storage of incoming items, QC inspection
• Processing orders and planning the dispatches as per shop orders
• Showroom Replenishments
• Inter Unit Transfer of items. Monitoring space and tracking stock
• Planning rotes (managing of outside labor hired on daily basis for specified work)
• Meeting productivity targets
• Maintaining Inventory in Material Control Systems
• Recruiting, disciplining and training staff as per Warehouse & stores requirements
• Scheduling equipment maintenance and replacing when required
• Ensuring products are stocked correctly and safely
• Presentation Skills as per Top Management requirement
• Preparation of Daily, weekly and Monthly MIS Reports
• Maintained SLA parameters to support delivery of services as per agreed terms and conditions
• Periodic Audit checks to ensure 100% inventory
• Handling furniture listings on various e-commerce platforms
• Business development projects, customer relationship management, and product promotions

Area Sales Manager at Lolly Togs (2011-06 – 2014-11)

A company focused on children's apparel

BCom – Bangalore University (2008-01 – 2011-05)