Ecommerce Operations Manager at NUEVO DIGITAL SOLUTIONS PRIVATE LIMITED (2021-09 – Present)
A digital solutions company focusing on ecommerce operations
- Receipt and storage of incoming items, QC inspection
- Processing orders and planning the dispatches as per SLA
- Managing Returns & complaints
- Inter Unit Transfer of items
- Monitoring space and tracking stock
- Vendor sourcing, Vendor Management
- Cataloguing all the products for Website & Marketplaces
- Planning and managing logistics, warehouse, transportation and customer services
- Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements
- Posting day-to-day transactions in Zoho books & Zoho inventory
- Support the accounting department by collecting and recording the day-to-day transactions
Operation Executive at The Purple Turtles (2020-09 – 2021-04)
Retail and online company for lifestyle products
- Cataloguing all the products for The Purple Turtles, Oorjaa and Beruru including uploading and updating the website
- Catering to clients' or personnel's delivery concerns and reverting to all online enquiries
- Planning and managing logistics, warehouse, transportation and customer services
- Keeping track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Meeting sales target defined for specific durations
- Analysing the website performance
- Understanding CTR over the website to provide insights on Purple Turtles' consumer base
- Ensuring that all operations are manufactured in a correct, cost effective and timely manner
- Monitoring advertising budgets for Google Adwords for better reach
- Updating the marketing assets such as changing banners, headers, new arrivals on websites
- Negotiating and onboarding on other online marketplaces
Ecommerce Operations Manager at LOOKING GOOD FURNITURE (2014-11 – 2019-01)
A furniture company engaged in retail and ecommerce
- Receipt and storage of incoming items, QC inspection
- Processing orders and planning the dispatches as per shop orders
- Showroom Replenishments
- Inter Unit Transfer of items. Monitoring space and tracking stock
- Planning rotes (managing of outside labor hired on daily basis for specified work)
- Meeting productivity targets
- Maintaining Inventory in Material Control Systems
- Recruiting, disciplining and training staff as per Warehouse & stores requirements
- Scheduling equipment maintenance and replacing when required
- Ensuring products are stocked correctly and safely
- Presentation Skills as per Top Management requirement
- Preparation of Daily, weekly and Monthly MIS Reports
- Maintained SLA parameters to support delivery of services as per agreed terms and conditions
- Periodic Audit checks to ensure 100% inventory
- Handling furniture listings on various e-commerce platforms
- Business development projects, customer relationship management, and product promotions
Area Sales Manager at Lolly Togs (2011-06 – 2014-11)
A company focused on children's apparel
