Imran Sutar

Experienced in handling order management operations, vendor coordination, and invoice support within fast-paced supply chain environments. My role involves processing customer orders, coordinating dispatches, working with vendors and logistics partners, validating invoices, and supporting timely billing. I actively support process improvements, cost optimization initiatives, and compliance with operational guidelines.

I value accuracy, accountability, and effective communication to ensure seamless order-to-cash operations.

Sales Operations Specialist - APAC at Sol Millennium Medical Group (2024-11 – 2026-02)

Sales Operations Specialist - APAC (Australia, New Zealand & China) handling in-house sales operations, customer support, operational and financial support, and quality and compliance support for medical device supply.

• Support the full order lifecycle, including order receipt, review, entry, acknowledgement, changes, and follow-up
• Enter, validate, and maintain customer orders in ERP systems, ensuring accuracy in pricing, quantities, delivery dates, and customer master data
• Communicate order confirmations, backorder notifications, and delivery updates to customers and internal stakeholders
• Escalate urgent or sensitive issues appropriately, recognizing the critical nature of medical device supply
• Monitor order status, backorders, and partial shipments and proactively communicate delays
• Develop a working understanding of customer fulfillment rate, on-time delivery, and service-level performance
• Build knowledge of inventory concepts such as stock availability, allocation, and backorder management
• Support invoicing and billing processes, ensuring alignment between orders, shipments, and invoices
• Assist with pricing discrepancies, credits, returns, and related corrections
• Understand how invoicing accuracy supports revenue recognition and aging reports
• Collaborate with Quality and Regulatory teams to support complaint handling, documentation, and corrective actions
• Follow quality procedures and SOPs aligned with medical device and regulated industry requirements
• Support initiatives related to traceability, documentation accuracy, and customer feedback

Strategic Operations Specialist at Cialfo Subcontinent Pvt Ltd (2021-03 – 2024-10)

Strategic Operations Specialist – Sales Operations & Sales Support (India, China & RoW) developing and implementing sales operations strategies, processes, and procedures.

• Develops and implements sales operations strategies to maximize efficiency and effectiveness of sales operations
• Develops and maintains sales operations processes and procedures to ensure compliance with company policies
• Manages and coordinates sales operations activities such as customer onboarding, order processing, and customer service
• Develops and manages sales operations budget and forecast
• Monitors and analyzes sales performance metrics to identify trends and opportunities
• Develops and implements incentive programs to motivate and reward sales teams
• Develops and maintains sales operations reports and dashboards to track performance
• Coordinates with the logistics team and ensures accurate sales order processing

Assistant Manager at Ebix Smartclass Educational Services Pvt Ltd (2017-04 – 2021-03)

Execution of all Sales Operations functions throughout the quote-to-cash process, managing sales pipeline and ensuring accurate order entry, implementation, and billing.

• Execution of all Sales Operations functions throughout the quote-to-cash process
• Work with the sales team to manage the sales pipeline and initiatives
• Ensure sales orders are entered, implemented, and billed correctly by working with sales, implementations, contracts, billing, and other internal groups
• Assist the sales force in resolving billing and contract issues in a timely fashion
• Work directly with team leaders, regional managers, and sales operations to improve the speed and accuracy of current processes
• Support Sales Management by preparing data for presentations and status reports
• Coordinate with HO Ops Inventory team to forecast inventory and ensure adequate inventory levels are maintained

Assistant Manager at Educomp Solutions Ltd (2010-05 – 2017-07)

Assistant Manager – Sales Support, Sales Operations (West Zone & Jammu - Kashmir) executing all Sales Operations functions throughout the quote to cash process.

• Execution of all Sales Operations functions throughout the quote to cash process
• Works with sales team to manage sales pipeline and initiatives
• Ensures sales orders are entered, implemented, and billed correctly by working with sales, implementations, contracts, billing and other internal groups
• Assists sales force to resolve billing and contract issues in a timely fashion
• Works directly with team leaders, regional managers, and sales operations to improve speed and accuracy of current processes
• Supports Sales Management by preparing data for presentations and status reports
• Coordinates with HO Ops Inventory team to forecast inventory and ensure adequate inventory levels are maintained

Technical Support Executive at Reliance BPO Pvt. Ltd (2007-12 – 2010-04)

Technical Support Executive providing customer support related to data card, phones & internet services.

• Support to the customer for their queries related to data card, phones & internet
• Makes record for solved issues and specific issues occurred in network on particular day
• Acting as a mentor for new joiners, trained and prepared them to handle the customer
• Used CRM software such as Clarify, UCS, System Down, and CRM

Hardware & Network Engineer at Sukrut Marketing (2006-11 – 2007-11)

Hardware & Network Engineer handling all hardware and networking related problems and providing technical support.

• Handling all Hardware & Networking Related Problems
• Providing Technical support and guidance to Customers as per the requirements
• Hardware Installation, Software Installation, Troubleshooting

Bachelor of Arts in Arts – Shivaji University (2001 – 2004)

MBA in Information Systems – Sikkim Manipal University (2011 – 2013)