Sales Operations Specialist - APAC at Sol Millennium Medical Group (2024-11 – 2026-02)
Sales Operations Specialist - APAC (Australia, New Zealand & China) handling in-house sales operations, customer support, operational and financial support, and quality and compliance support for medical device supply.
- Support the full order lifecycle, including order receipt, review, entry, acknowledgement, changes, and follow-up
- Enter, validate, and maintain customer orders in ERP systems, ensuring accuracy in pricing, quantities, delivery dates, and customer master data
- Communicate order confirmations, backorder notifications, and delivery updates to customers and internal stakeholders
- Escalate urgent or sensitive issues appropriately, recognizing the critical nature of medical device supply
- Monitor order status, backorders, and partial shipments and proactively communicate delays
- Develop a working understanding of customer fulfillment rate, on-time delivery, and service-level performance
- Build knowledge of inventory concepts such as stock availability, allocation, and backorder management
- Support invoicing and billing processes, ensuring alignment between orders, shipments, and invoices
- Assist with pricing discrepancies, credits, returns, and related corrections
- Understand how invoicing accuracy supports revenue recognition and aging reports
- Collaborate with Quality and Regulatory teams to support complaint handling, documentation, and corrective actions
- Follow quality procedures and SOPs aligned with medical device and regulated industry requirements
- Support initiatives related to traceability, documentation accuracy, and customer feedback
Strategic Operations Specialist at Cialfo Subcontinent Pvt Ltd (2021-03 – 2024-10)
Strategic Operations Specialist – Sales Operations & Sales Support (India, China & RoW) developing and implementing sales operations strategies, processes, and procedures.
- Develops and implements sales operations strategies to maximize efficiency and effectiveness of sales operations
- Develops and maintains sales operations processes and procedures to ensure compliance with company policies
- Manages and coordinates sales operations activities such as customer onboarding, order processing, and customer service
- Develops and manages sales operations budget and forecast
- Monitors and analyzes sales performance metrics to identify trends and opportunities
- Develops and implements incentive programs to motivate and reward sales teams
- Develops and maintains sales operations reports and dashboards to track performance
- Coordinates with the logistics team and ensures accurate sales order processing
Assistant Manager at Ebix Smartclass Educational Services Pvt Ltd (2017-04 – 2021-03)
Execution of all Sales Operations functions throughout the quote-to-cash process, managing sales pipeline and ensuring accurate order entry, implementation, and billing.
- Execution of all Sales Operations functions throughout the quote-to-cash process
- Work with the sales team to manage the sales pipeline and initiatives
- Ensure sales orders are entered, implemented, and billed correctly by working with sales, implementations, contracts, billing, and other internal groups
- Assist the sales force in resolving billing and contract issues in a timely fashion
- Work directly with team leaders, regional managers, and sales operations to improve the speed and accuracy of current processes
- Support Sales Management by preparing data for presentations and status reports
- Coordinate with HO Ops Inventory team to forecast inventory and ensure adequate inventory levels are maintained
Assistant Manager at Educomp Solutions Ltd (2010-05 – 2017-07)
Assistant Manager – Sales Support, Sales Operations (West Zone & Jammu - Kashmir) executing all Sales Operations functions throughout the quote to cash process.
- Execution of all Sales Operations functions throughout the quote to cash process
- Works with sales team to manage sales pipeline and initiatives
- Ensures sales orders are entered, implemented, and billed correctly by working with sales, implementations, contracts, billing and other internal groups
- Assists sales force to resolve billing and contract issues in a timely fashion
- Works directly with team leaders, regional managers, and sales operations to improve speed and accuracy of current processes
- Supports Sales Management by preparing data for presentations and status reports
- Coordinates with HO Ops Inventory team to forecast inventory and ensure adequate inventory levels are maintained
Technical Support Executive at Reliance BPO Pvt. Ltd (2007-12 – 2010-04)
Technical Support Executive providing customer support related to data card, phones & internet services.
- Support to the customer for their queries related to data card, phones & internet
- Makes record for solved issues and specific issues occurred in network on particular day
- Acting as a mentor for new joiners, trained and prepared them to handle the customer
- Used CRM software such as Clarify, UCS, System Down, and CRM
Hardware & Network Engineer at Sukrut Marketing (2006-11 – 2007-11)
Hardware & Network Engineer handling all hardware and networking related problems and providing technical support.
- Handling all Hardware & Networking Related Problems
- Providing Technical support and guidance to Customers as per the requirements
- Hardware Installation, Software Installation, Troubleshooting
