Infant Wilson

• I have 1+ years of experience in Service Now developer
• Hands-on experience in technical implementation of Incident Management, Problemmanagement, Change Management, knowledge Management, Service catalog.
• Function Knowledgeand implementation of ITSM Framework.
• Active Skill set in the ServiceNow suite development including Work flow, Service catalogitems.
• Right, Understanding of IT service management (ITSM) and the ITIL Business process. Maintaining the service level agreement (SLA) and monitoring the SLA Work flow.
• Experience of creating customService Now Portals,widgets, writing clientand server-side validations.
• Created Access Control (ACL) rule. Use of the scripting tools and ServiceNow functionality to createscript automate routinetask done in Service Now.
• Ability to create and modify the Work flows in ServiceNow.
• Sets up Service Level Agreements (SLA’s)and monitors SLA work flows, creates and tracks ServiceCatalog requests, and items with variables.
• Good Understanding of IT Asset & Configuration Management Methodology. Basic knowledge the ITSM/ITIL principles worked on Waterfall and Agile environments in the SLC process.
• Developing and configuring Business Rules, Script Includes, Catalog Client Scripts, Client script, Security Access Controls, Glide Ajax, Glide Record, and Glide Aggregate.
• Ability to tailor existing ITIL functionality to customer requirements using process flow formatters, data import, reports.
• Created UI Actions, UI Policies, UI pages.
• Created Transformmaps to import data through Excel.

A Service Now Developer with over a year of experience in implementing ITSM frameworks and developing custom Service Now solutions. Skilled in JavaScript and scripting tools, with expertise in automating workflows and integrating systems.

• I have 1+ years of experience in Service Now developer
• Hands-on experience in technical implementation of Incident Management, Problemmanagement, Change Management, knowledge Management, Service catalog.
• Function Knowledgeand implementation of ITSM Framework.
• Active Skill set in the ServiceNow suite development including Work flow, Service catalogitems.
• Right, Understanding of IT service management (ITSM) and the ITIL Business process. Maintaining the service level agreement (SLA) and monitoring the SLA Work flow.
• Experience of creating customService Now Portals,widgets, writing clientand server-side validations.
• Created Access Control (ACL) rule. Use of the scripting tools and ServiceNow functionality to createscript automate routinetask done in Service Now.
• Ability to create and modify the Work flows in ServiceNow.
• Sets up Service Level Agreements (SLA’s)and monitors SLA work flows, creates and tracks ServiceCatalog requests, and items with variables.
• Good Understanding of IT Asset & Configuration Management Methodology. Basic knowledge the ITSM/ITIL principles worked on Waterfall and Agile environments in the SLC process.
• Developing and configuring Business Rules, Script Includes, Catalog Client Scripts, Client script, Security Access Controls, Glide Ajax, Glide Record, and Glide Aggregate.
• Ability to tailor existing ITIL functionality to customer requirements using process flow formatters, data import, reports.
• Created UI Actions, UI Policies, UI pages.
• Created Transformmaps to import data through Excel.