Pavanesh Kumar

Dedicated ServiceNow professional with a passion for optimizing IT Service Management (ITSM) processes. As a seasoned specialist in the ServiceNow platform, I excel in ITSM and CSM, delivering robust solutions that enhance efficiency, user satisfaction, and business outcomes.

• Led the development and customization of ServiceNow applications to meet organizational needs.
• Implemented ITSM processes, resulting in improved incident resolution times and service delivery.
• Developed and maintained integrations with third-party systems for seamless data flow.
• Design and deliver ITIL-aligned ITSM processes - Troubleshoot and resolve complex ServiceNow issues

Activities and societies: Programming Club:

Actively participated in the college programming club, engaging in coding competitions, workshops, and collaborative projects.

Hackathon Enthusiast

Participated in hackathons, demonstrating problem-solving skills, creativity, and the ability to work under tight deadlines.