Ishrath Khatoon
Process Associate
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About
I have been part of Genpact family since June 2022, as a Process Associate. I have been associated with the accounts receivable team for Integral Life Science which involve daily process to send invoice and recover the bill amount. Working on unallocated cash weekly date call with client and resolving day to day customer queries.
Experience
Process Associate - Genpact
(2022-06)
I have been part of Genpact family since June 2022, as a Process Associate. I have been associated with the accounts receivable team for Integral Life Science which involve daily process to send invoice and recover the bill amount. Working on unallocated cash weekly date call with client and resolving day to day customer queries.
Customer Service Associate - HRM Next Service
Worked as a Customer Service Associate handling inbound Customer Calls.
- Resolved customer queries related to credit card efficiently
- Provided accurate information and ensured Customer Satisfaction
- Maintained high quality service while meeting performance targets
- Escalated complex issues when required and followed company procedure
Process Associate
As a Process Associate, I have supported by giving them a proper resolution and by helping different customer queries, I got experience how to handle a customer.
Education
B.Com - Computer
