Ishwar Singh

Quality professional with 14+ years of experience in the automotive industry, covering overall quality, customer quality support, in-process quality, moulding, assembly and final inspection. Experienced in customer complaint analysis, 8D, 5 Why, Root Cause Analysis, CAPA, process and product audits, PPAP, Poka-Yoke verification, rejection/PPM control and continual improvement. Strong exposure to automotive lighting and plastic moulded components, with hands-on coordination across Production, Design, Maintenance, Suppliers and customers.

Assistant Manager – Overall Quality (Moulding, Assembly & Customer Support) at HILUX AUTO ELECTRIC PVT. LTD. (2025-08 – Present)

• Lead overall quality activities across moulding, assembly and customer support functions.
• Oversee in-process and final quality for plastic moulded components and automotive lighting products.
• Coordinate with Production, Design and Maintenance teams for quality issue resolution and continuous improvement.
• Handle customer quality issues through complaint analysis, Root Cause Analysis, corrective actions and CAPA.
• Drive process improvement, Poka-Yoke verification/effectiveness monitoring, rejection control and continual improvement.

Sr. Engineer – Customer Quality Support at LUMAX INDUSTRIES LTD. – Automotive Lighting Division (2019-07 – 2025-07)

• Managed customer quality interface including complaint analysis, 8D, 5 Why, Root Cause Analysis and warranty/field failure support.
• Led quality review meetings with customers and ensured timely CAPA implementation for feedback and rejections.
• Worked with suppliers and internal teams for incoming quality control and vendor development/improvement.
• Handled process improvement, process verification, Poka-Yoke standardization/effectiveness monitoring, dock audit and PDIR.
• Managed product/process audits, daily red-bin analysis, PPM control and customer requirement fulfilment.

In-Process Quality Asst. Engineer at LUMAX INDUSTRIES LTD. – Automotive Lighting Division (2016-03 – 2019-07)

• Handled in-process quality for moulded components and automotive lighting products.
• Supported quality system implementation, process validation, documentation control and continual improvement.

Quality Engineer (Process) at FIEM INDUSTRIES LTD. (2015-08 – 2016-02)

Quality Assistant Engineer (Process) at ALPHA MAIER PVT. LTD. (2012-06 – 2015-07)

Paint Shop Department at MARUTI SUZUKI INDIA LIMITED (2011-05 – 2012-06)

Apprenticeship – Paint Shop Department at MARUTI SUZUKI INDIA LIMITED (2010-04 – 2011-04)

Diploma in Mechanical – IASE University

I.T.I. in Welder Trade – Pataudi, Gurgaon

Matriculation (2005)