Rajkumar S

Over 10 years of experience in Hospitality and Hotel management. Expertise in all facets of hotel management including managing front desk operations, financial management & people management. Proven leadership skills with ability to coordinate across departments, increase communication and maximize customer service and satisfaction.

STAKEHOLDER at J ROSE FAMILY BUSINESS (2023-09 – 2026-03)

• Worked as a stakeholder in family run business. Contributed to planning operations, customer service and applied enhancements to drive growth & sustainability.

DUTY MANAGER at SHERATON Hotel & CONVENTION CENTRE, DAMMAM (2016-10 – 2023-08)

• Managed accounts payable and enforcing all cash-handling, checking, and credit procedures
• Oversaw customer queries and tasks by ensuring that they are handled accurately and on time to improve guest experience.
• Handled customer complaints and special requests.
• Supported with training and supervising front office staff.
• Scheduling staff shifts and managing staff queries

CARE COORDINATOR FOR FRONT OFFICE at SRM INSTITUTE OF MEDICAL SCIENCES, CHENNAI (2014-11 – 2015-07)

• Served as the POC between patients, families and doctors by facilitating communication and ensuring clear information flow among all parties.
• Handled administrative tasks related to patient care, such as scheduling appointments and managing paperwork.

PATIENT RELATION OFFICER / FRONT OFFICE EXECUTIVE MANAGER at MIOT INTERNATIONAL, CHENNAI (2013-03 – 2014-11)

• Assisted with patient registrations and discharges
• Acted as liaison between patients and medical staff, ensuring clear and effective communication.

DUTY GUEST SERVICE ASSOCIATE MANAGER at COURTYARD BY MARRIOTT, CHENNAI (2012-01 – 2013-03)

• Handled guest check-in and check-out
• Answered guest queries and concerns
• Processed payments
• Also handled administrative duties like guest lists, monitoring check-ins/check outs and processing advance reservations.

MBA in HOSPITALITY MANAGEMENT – SRM UNIVERSITY, CHENNAI (2011)

B.SC. in HOTEL & CATERING MANAGEMENT – VELS COLLEGE, CHENNAI (2009)

HSC – BISHOP HEBER HIGHER SECONDARY SCHOOL (2006)

SSLC – ST. XAVIER HIGHER SECONDARY SCHOOL, TRICHY (2004)