Ruston A Lamare

Managed daily front desk operations ensuring efficient guest check-in and check-out processes. Implemented reservation and booking systems to optimize room occupancy and manage overbooking scenarios. Trained and supervised front desk staff to provide exceptional customer service and resolve guest complaints promptly.

Front Desk Manager at Treebo Hotels (2020-03 – 2022-01)

• Managed daily front desk operations ensuring efficient guest check-in and check-out processes.
• Implemented reservation and booking systems to optimize room occupancy and manage overbooking scenarios.
• Trained and supervised front desk staff to provide exceptional customer service and resolve guest complaints promptly.

Hotel Manager at Treebo Hotels (2022-01 – 2025-03)

• Managed budgeting, financial reporting, and cost control to maximize profitability.
• Oversaw daily hotel operations ensuring high standards of guest service and facility management.
• Conducted regular quality inspections and audits to ensure compliance with hospitality standards.

Front Office Manager at Acropolis Hotels (2025-03 – 2025-06)

• Implemented and maintained reservation systems, improving room occupancy rates and handling booking issues effectively.
• Managed front desk operations including guest check-in, check-out, and reservations to ensure smooth service delivery.

Bachelor – Shillong College (2014)