Jasbir singh Jassi

Customer-focused professional with 7 years of experience delivering high-quality support in technical troubleshooting, customer service, and sales advisory roles. Strong ability to resolve customer issues efficiently, communicate effectively, and maintain high satisfaction levels.

Senior Executive – Level 2 at Concentrix (2022-05 – 2025-01)

• Handling customer complaints and queries related to refunds and delivery through chat.
• Ensuring timely resolution and maintaining customer satisfaction.

Senior Associate – Operations at Concentrix (2021-03 – 2022-05)

• Troubleshooting technical issues for iOS devices via chat support.
• Provided clear guidance to customers and resolved device-related concerns.
• Delivered chat-based technical support to customers.
• Resolved technical queries with accuracy and efficiency.

Associate Sales Consultant at Policybazaar Insurance Web Aggregator Pvt. Ltd. (2018-08 – 2021-02)

• Offered investment advisory services focused on wealth maximization.
• Analysed customer portfolios and provided suitable market-oriented solutions.

Bachelor of Commerce in B.Com – Osmania University, Hyderabad (2011)