Jay

IBM Sterling MFT professional with 2.5 years of experience in L2/L3 support, Change Management, and global file transfer operations across APAC, EMEA, and AMER. Skilled in Sterling File Gateway, Sterling Integrator, SFTP, AS2, FTPS, HTTPS, ELK Stack, and Azure DevOps, with expertise in trading partner onboarding, incident management, production deployments, certificate management, and platform patching. Proven ability to lead teams, troubleshoot complex MFT issues, and maintain secure, highly available file transfer environments.

IBM Sterling Integrator (MFT) Administrator - Tata Consultancy Services - Mumbai, India

(2024-07)

• Managed L2 support for IBM Sterling File Gateway (SFG) and Sterling Integrator, ensuring reliable file transfer operations across global business environments.
• Led Change Management as an L3 Lead and managed a 4-member L2 engineering team supporting global MFT operations across APAC, EMEA, and AMER.
• Monitored and troubleshot inbound and outbound file transfer failures, investigating connectivity, routing, authentication, and processing issues.
• Configured 20+ enterprise trading partners by designing complex inbound/outbound file transfer workflows and maintaining trading partner profiles, business processes, communication protocols, routing rules, and file transfer workflows.
• Supported SFTP, FTPS, HTTPS, and AS2 integrations, resolving transfer failures and connectivity issues within defined SLAs.
• Troubleshot complex L2/L3 incidents involving file transfers, connectivity, business processes, queues, certificates, and system components, ensuring timely resolution within SLAs.
• Analyzed application and transfer logs using ELK Stack (Elasticsearch, Logstash, and Kibana) to identify root causes and resolve recurring incidents.
• Managed change deployments using Azure DevOps pipelines, delivering zero-downtime updates for new file transfer flows and existing MFT configurations.
• Performed certificate and key management for SFTP, AS2, SSH, and PGP integrations to maintain secure and uninterrupted file transfers.
• Created SOPs and knowledge documentation for recurring incidents and operational procedures, reducing resolution time and repetitive support tickets.
• Supported production deployments and configuration changes while following change-management, security, and compliance procedures.
• Performed regular IBM Sterling platform patching and maintenance activities, including pre-checks, deployment coordination, validation, and post-patching monitoring.
• Monitored file transfer queues, system health, disk/NFS utilization, and failed transactions to proactively identify and resolve operational issues.

B.E. - Computer Science and Engineering - Prof. Ram Meghe Institute of Technology and Research, Amravati (2020 - 2024)