Jayant Sagar

Conducted quality-assurance activities across assigned departments, including Customer Care, OPD Front Desk & Billing, OPD Gastroenterology, IPD, and Claims/TPA, as directed by the supervisor. Mapped OPD and IPD workflows to understand end-to-end processes, identify bottlenecks and workflow gaps, and assess opportunities for smoother operational flow. Documented and assessed employee Turnaround Times (TAT) for routine medical billing and IPD admissions, capturing process-level findings to support departmental review and learning.

Hospital and Healthcare Management Intern at Aadicura Superspeciality Hospital (2026-02 – 2026-08)

• Conducted quality-assurance activities across assigned departments, including Customer Care, OPD Front Desk & Billing, OPD Gastroenterology, IPD, and Claims/TPA, as directed by the supervisor.
• Mapped OPD and IPD workflows to understand end-to-end processes, identify bottlenecks and workflow gaps, and assess opportunities for smoother operational flow.
• Documented and assessed employee Turnaround Times (TAT) for routine medical billing and IPD admissions, capturing process-level findings to support departmental review and learning.
• Assessed patient registration, billing, admission, and departmental documentation for completeness, accuracy, and adherence to hospital SOPs and NABH readiness requirements, while gaining exposure to healthcare and Claims/TPA processes.
• Prepared and reported 5+ observation-based reports covering departmental processes and patient/customer engagement, including OPD display visibility, QR-code usage, frontline staff communication with patients, and Customer Care activities.

Admissions Assessment Officer at QS Quacquarelli Symonds Pvt. Ltd. (2023-03 – 2025-07)

• Assessed and verified 40 to 50 postgraduate applications daily for the University of Aberdeen (increasing to 80 to 90 on peak days) and 4 to 6 daily applications for Liverpool School of Tropical Medicine (increasing to 10 to 12 during peak periods); performed strict quality checks of academic and supporting documents.
• Maintained 96 to 97% processing efficiency against a 95% target while completing assessments within a 48-hour SLA; managed 30 to 40 daily LSTM emails, rising to 60 to 70 on peak days, and evaluated financial documentation for next-stage readiness.
• Investigated documentation discrepancies and potential fraudulent or falsified documents through structured case verification; escalated cases requiring further review and applied GDPR data protection requirements.

International Student Counsellor and Coordinator at KC Overseas Education Pvt. Ltd. (2022-02 – 2023-02)

• Managed prospective student cases across 5 study destinations, supporting the journey from lead identification through documentation, application coordination, visa processing, and interview preparation.
• Handled approximately 10 to 12 serious USA visa cases, validating academic and financial documentation, uploading applicant information to CourseFinder, and tracking timelines through final interview preparation.
• Coordinated with students, institutions, and internal teams to resolve documentation requirements and maintain case progress, achieving 98% efficiency against performance expectations.

MBA in Hospital and Healthcare Management – D. Y. Patil Deemed-to-be University (2024-07 – 2026-07)

Bachelor of Engineering in Mechanical Engineering – Gujarat Technological University (2013-08 – 2018-07)