Jayanta Das

To take a challenging and high performance-oriented role in IT field & utilize my knowledge to the growth of the company. Having a total of 8 years of experience as a Technical System Associate and Networking Support with around 1 years of experience in Linux systems knowledge and windows.

Regional IT Operation & Support (Guwahati) - Metropolis Healthcare Limited - Guwahati

(2024-08)

• Plan, install, configure, and maintain LAN, WAN, and wireless networks.
• Monitor network performance and troubleshoot connectivity issues.
• Manage servers, data backups, and disaster recovery procedures.
• Implement and maintain network security protocols, ensuring high system uptime.
• Manage all hardware, software, and operating systems across departments.
• Maintain and update user accounts, permissions, and access controls.
• Oversee IT assets and coordinate with vendors for procurement and maintenance.
• Ensure smooth operation of printers, scanners, and other connected devices.
• Implement IT security measures, firewalls, and antivirus protection.
• Conduct regular system security checks and vulnerability assessments.
• Ensure compliance with data protection and IT policy standards (e.g., ISO 27001, GDPR).
• Monitor and maintain mall surveillance (CCTV) systems and storage servers.
• Coordinate with the security team to ensure all cameras are functional and recordings are properly archived.
• Troubleshoot camera, DVR/NVR, and network connectivity issues promptly.
• Provide technical guidance and support to employees and junior IT staff.
• Develop IT support procedures and ensure timely issue resolution.
• Collaborate with various departments to identify and implement technology solutions.
• Assist in preparing and managing the IT budget, forecasting hardware/software requirements.
• Recommend system upgrades and innovative technologies to enhance business efficiency.
• Contribute to IT modernization and business continuity plans.

IT FMS ENGINEER - Vserv Infosystems Pvt.Ltd - HDFC HOME LOAN LTD

(2023-03 - 2024-07)

• Manage and maintain LAN/WAN networks, Wi-Fi systems, servers, firewalls, and internet connectivity.
• Monitor system performance and ensure maximum uptime.
• Troubleshoot network issues promptly.
• Install, configure, and maintain computers, printers, smart boards, projectors, biometric systems, CCTV, and other IT equipment.
• Manage software installations, updates, licenses, and AMCs.
• Implement cybersecurity measures to protect Bank data.
• Manage data backups, disaster recovery plans, and user access permissions.
• Ensure compliance with data protection policies.
• Provide timely technical assistance to office staff
• Resolve issues related to online other LOCATION, Bank software, and digital learning platforms.
• Coordinate with vendors for updates, troubleshooting, and training.
• Support digital platforms such as Google Workspace, Microsoft 365, LMS portals, and assessment tools.
• Monitor functioning of CCTV cameras, fire alarms, access control systems, and biometric attendance machines.
• Ensure proper storage and retrieval of CCTV footage.
• Maintain updated records of all IT inventory.
• Manage vendors for procurement, AMC, repairs, and service delivery.
• Evaluate new technology solutions to improve warehouse operations.

Desktop Support Engineer - ASCENT WELLNESS AND PHARMASOLUTIONS PRIVATE LIMITED - Guwahati

(2021-12 - 2023-03)

• Provide first-level and second-level IT support for POS systems, billing software, ERP, and inventory systems.
• Troubleshoot hardware, software, network, and connectivity issues.
• Ensure uninterrupted IT support during operational hours
• Install, configure, and maintain desktops, laptops, printers, POS terminals, barcode scanners, and routers.
• Manage system updates, patches, and basic server support as per guidelines.
• Maintain IT asset inventory and system documentation.
• Monitor and support LAN/WAN, Wi-Fi, internet connectivity, and basic network security.
• Coordinate with ISPs and vendors for issue resolution.
• Perform regular data backups and ensure data integrity.
• Follow IT security policies, password management, and access controls.
• Report any data breaches or system vulnerabilities.
• Coordinate with IT vendors, software providers, and service partners.
• Support IT Manager in AMC management and system upgrades.
• Assist staff with system usage, login issues, and basic troubleshooting.
• Prepare and maintain user manuals, SOPs, and helpdesk logs.
• Maintain daily IT support logs and prepare MIS reports as required.
• Escalate unresolved issues to IT Manager or external vendors.

IT Support Executive - MRINSHA VENTURES OPC PVT.LTD

(2019-06 - 2021-12)

• Manage day-to-day IT operations and ensure smooth functioning of systems across the organization
• Handle hardware, software, and network-related issues and provide timely support
• Maintain and monitor servers, desktops, laptops, printers, and other IT assets
• Coordinate with external vendors for IT support, AMC, and system upgrades
• Ensure data security, system backups, and antivirus protection
• Troubleshoot system, email, internet, and application-related issues
• Maintain IT inventory and documentation
• Support users with ERP, HRMS, and other internal software systems
• Ensure compliance with company IT policies and procedures

Service Engineer - WEBMATE INFORMATION - Guwahati

(2017-06 - 2018-08)

APDCL Project

• Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product.
• Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process
• Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.
• Keep customer proactively informed, maintain a professional and courteous demeanor.
• Develop a deep understanding of the product or service offerings to provide accurate and relevant support.
• Stay updated on product changes, updates, and new features.
• Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution.
• Follow up with customers to ensure that escalated issues are resolved satisfactorily.
• Gather feedback from customers regarding their experiences with the service provided.
• Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call.
• Check environmental parameters such as earthling for the proper functioning of product.

Field Engineer - DSM INFOCO PVT.LTD - Guwahati

(2015-03 - 2016-06)

• Handling end user support List them in order of importance.
• Desk side (Win7/Win8/Win10) Troubleshooting.
• OS & Application (MS-Office, Acrobat Reader etc.), Antivirus handling experience
• Microsoft Outlook Mail Client installation/troubleshooting
• Managing desktops / Laptops / Network Printers etc.
• Having Average communication skill

B.C.A - Bachelor of Computer Applications - Swami Vivekanand Subharti University-Meerut (2020)