Jeneff Ponwin

Sales and Service professional with 14+ years of experience in territory sales management, technical sales, key account handling, service operations, and escalation management within industrial tools and manufacturing environments. Proven ability to drive revenue growth, improve MTTR/MTBF KPIs, manage OEM accounts, and deliver end-to-end customer lifecycle support.

Technical Sales Engineer / Territory Sales Executive (Sales & Service Engineer) at Apex Power Tools India Pvt. Ltd. (2024-09 – Present)

• Manage end-to-end territory sales for DC Torque Tools operations including RFQs, techno-commercial discussions, order booking, invoicing coordination, and collections
• Handle key customer accounts, ensuring sustained revenue growth and long-term relationships
• Conduct product trials, demos, and application studies to support technical sales closures
• Lead installations, commissioning, retrofits, revamps, and system upgrades at customer sites
• Identify and develop new business opportunities through new customers, applications, and product introductions
• Drive process optimization initiatives to improve productivity and manufacturing efficiency at customer plants
• Act as single point of contact for torque tools technical issues, complaints, and escalations
• Collaborate with service, engineering, and supply chain teams to ensure on-time delivery and issue resolution
• Deliver customer training programs to improve tool usage, uptime, and safety compliance
• Improved customer productivity by 18% through optimized tooling and application engineering
• Strengthened account retention and repeat business
• Enabled dealers with effective sales techniques, product knowledge, and customer engagement approaches to improve conversion rates

Service Operations Engineer / Field Service Engineer (Service Engineer) at Atlas Copco India Ltd. (2015-05 – 2024-09)

• Led service operations and drove sales growth for key OEM and industrial customers across the region, including business development, customer acquisition, revenue generation, and after-sales support
• Managed critical escalations, ensuring minimal downtime and high customer satisfaction
• Planned and executed large-scale installations and commissioning projects
• Improved operational KPIs including MTTR, MTBF, MTTD, and tool availability
• Coordinated with sales, logistics, engineering, and service teams for seamless execution
• Performed calibration, preventive maintenance, breakdown service, and certifications
• Prepared service quotations, warranty documentation, and service reports
• Maintained service records, compliance documentation, and audit readiness
• Trained and mentored new service engineers and technicians
• Shared best practices and success stories across regional service teams
• Recognized for consistent KPI achievement and customer trust
• Played a key account role in customer retention and AMC renewals for torque tools
• Developed and guided dealer service engineers to effectively address customer needs and meet service expectations

Sales Operations Executive (Archives Clerk – Sales Support) at Al Aryani Mobile Phones Trading (2013-08 – 2014-08)

• Managed customer sales transactions and after-sales support
• Handled POS operations, inventory coordination, and customer inquiries
• Contributed to 81% increase in sales through improved customer engagement
• Demonstrated strong adaptability to multicultural customer environments

Service Advisor at Mahindra & Mahindra – India Garage (2012-03 – 2013-08)

• Improved customer satisfaction by implementing structured service processes
• Handled service complaints, job cards, and service delivery coordination
• Trained junior advisors on customer handling and service quality

Supervisor at Amazon Software & Technologies (2011-03 – 2012-03)

• Supervised team performance, attendance, and productivity
• Improved workforce discipline and operational efficiency

Bachelor of Engineering in EEE – Einstein College of Engineering (2006 – 2010)

Higher Secondary Education – Cathedral Hr. Sec School (2006)