Technical Sales Engineer / Territory Sales Executive (Sales & Service Engineer) at Apex Power Tools India Pvt. Ltd. (2024-09 – Present)
- Manage end-to-end territory sales for DC Torque Tools operations including RFQs, techno-commercial discussions, order booking, invoicing coordination, and collections
- Handle key customer accounts, ensuring sustained revenue growth and long-term relationships
- Conduct product trials, demos, and application studies to support technical sales closures
- Lead installations, commissioning, retrofits, revamps, and system upgrades at customer sites
- Identify and develop new business opportunities through new customers, applications, and product introductions
- Drive process optimization initiatives to improve productivity and manufacturing efficiency at customer plants
- Act as single point of contact for torque tools technical issues, complaints, and escalations
- Collaborate with service, engineering, and supply chain teams to ensure on-time delivery and issue resolution
- Deliver customer training programs to improve tool usage, uptime, and safety compliance
- Improved customer productivity by 18% through optimized tooling and application engineering
- Strengthened account retention and repeat business
- Enabled dealers with effective sales techniques, product knowledge, and customer engagement approaches to improve conversion rates
Service Operations Engineer / Field Service Engineer (Service Engineer) at Atlas Copco India Ltd. (2015-05 – 2024-09)
- Led service operations and drove sales growth for key OEM and industrial customers across the region, including business development, customer acquisition, revenue generation, and after-sales support
- Managed critical escalations, ensuring minimal downtime and high customer satisfaction
- Planned and executed large-scale installations and commissioning projects
- Improved operational KPIs including MTTR, MTBF, MTTD, and tool availability
- Coordinated with sales, logistics, engineering, and service teams for seamless execution
- Performed calibration, preventive maintenance, breakdown service, and certifications
- Prepared service quotations, warranty documentation, and service reports
- Maintained service records, compliance documentation, and audit readiness
- Trained and mentored new service engineers and technicians
- Shared best practices and success stories across regional service teams
- Recognized for consistent KPI achievement and customer trust
- Played a key account role in customer retention and AMC renewals for torque tools
- Developed and guided dealer service engineers to effectively address customer needs and meet service expectations
Sales Operations Executive (Archives Clerk – Sales Support) at Al Aryani Mobile Phones Trading (2013-08 – 2014-08)
- Managed customer sales transactions and after-sales support
- Handled POS operations, inventory coordination, and customer inquiries
- Contributed to 81% increase in sales through improved customer engagement
- Demonstrated strong adaptability to multicultural customer environments
Service Advisor at Mahindra & Mahindra – India Garage (2012-03 – 2013-08)
- Improved customer satisfaction by implementing structured service processes
- Handled service complaints, job cards, and service delivery coordination
- Trained junior advisors on customer handling and service quality
Supervisor at Amazon Software & Technologies (2011-03 – 2012-03)
- Supervised team performance, attendance, and productivity
- Improved workforce discipline and operational efficiency
