Jessica Evan

Multidisciplinary professional with over five years of experience across corporate operations, arts and cultural institutions, and research environments. Skilled in bringing strong visual sensibility, a detail oriented approach, and commitment to continuous learning to deliver impactful work. Driven to contribute by applying creativity, diverse perspectives to support meaningful growth within a forward thinking organization.

Business Advisory Associate at ACCENTURE SOLUTIONS PVT. LTD. (DEPUTED TO MICROSOFT) (2025-01 – Present)

• Served as Support Escalation Manager for Microsoft's business operations, managing high-impact technical and service escalations end-to-end.
• Ensured timely root cause identification and resolution across complex, multi-stakeholder escalation cases with strict SLA compliance.
• Collaborated with Microsoft's global support teams to uphold client satisfaction and maintain detailed escalation workflow documentation.

Curator & Researcher at KALAKRITI INDIA (2022-01 – 2023-12)

• Conducted in-depth research; identified, categorised, and catalogued artefacts and cultural materials for institutional use.
• Produced and scheduled website content, reviewed and edited contributions from associates and interns.
• Led event coordination with vendors, exhibitors, and external partners while established and maintained a database of local artisans, vendors, and artists.
• Trained and supervised interns and supported recruitment and hiring process.
• Collaborated with the creative team to ensure cohesive visual direction across all communications and programmes.

Curator at PIECES Exhibition, UOH (2018-01 – 2018-12)

• Co-curated the PIECES exhibition under Dr. Baishali Ghosh, contributing to conceptual development and exhibition narrative.
• Coordinated with participating artists and co-authored the curatorial statement articulating the thematic framework and critical direction.

Freelance Art Teacher at Freelance (2015-01 – 2017-12)

• Developed individualised lesson plans tailored to each student's artistic requirements and cognitive abilities.
• Taught contemporary and multi-media art techniques, fostering creativity and critical visual thinking.

Master of Fine Art in Art History & Visual Studies – UNIVERSITY OF HYDERABAD

Bachelor of Fine Art in Painting – COLLEGE OF VISUAL ARTS, KOLKATA