Jishad K

Dedicated and results-driven Operations Manager with over 10 years of experience in the resort and hotel industry, specializing in front office management, guest relations, and overall operational excellence. Skilled in optimizing workflow efficiency, enhancing guest satisfaction, and leading teams to deliver premium hospitality standards. Seeking to leverage my extensive experience and leadership abilities to contribute to the continued growth and success of a forward-thinking hospitality organization.

Marketing Manager at BMD Packaging (2025-12 – Present)

• Developed and managed the company's overall marketing strategy to increase brand visibility and product sales.
• Created and onboarded seller accounts on major e-commerce platforms including Amazon, Flipkart, Meesho, and other online marketplaces.
• Managed complete product listing process including product descriptions, pricing, catalog creation, and inventory updates across online platforms.
• Handled digital marketing campaigns through Facebook, Instagram, WhatsApp Business, and other social media channels to promote products and generate customer engagement.
• Increased online sales by implementing promotional campaigns, customer outreach, and marketplace optimization strategies.
• Coordinated branding and packaging design activities to improve product presentation and market appeal.
• Monitored marketplace performance, customer reviews, and competitor pricing to improve product positioning.
• Built relationships with distributors, retailers, and customers to expand market reach and improve business growth.
• Analyzed sales performance reports and developed strategies to improve revenue generation and customer retention.
• Supported business expansion by identifying new sales channels and market opportunities for company products.

Operations Manager at Hilux Courtyard (2025-01 – 2025-11)

• Oversee overall hotel operations, including Front Office, Housekeeping, and F&B departments to ensure smooth daily functioning.
• Implement standard operating procedures (SOPs) to enhance guest satisfaction and service quality.
• Monitor budgets, control costs, and ensure profitability targets are achieved.
• Lead, train, and motivate departmental teams to achieve operational excellence.
• Coordinate with management for strategic planning and revenue improvement initiatives.

Front Office Manager at Hilux Courtyard (2024-01 – 2025-01)

• Managed front office operations ensuring seamless guest check-in/check-out experiences.
• Handled guest complaints and feedback with professionalism, maintaining high satisfaction scores.
• Trained and supervised front office staff on service standards and communication skills.
• Coordinated with housekeeping and maintenance for room readiness and guest comfort.
• Assisted management with daily revenue reports and occupancy forecasting.

Front Office Manager at Kovilakam Residency (2022-09 – 2023-12)

• Supervised front desk operations with a focus on personalized guest service.
• Maintained guest records, billing accuracy, and reservation systems.
• Ensured smooth coordination between departments for efficient service delivery.
• Managed VIP and group arrivals, ensuring special requests and preferences were met.

Front Office Manager at Woodbine Foliage (2021 – 2022)

• Directed all front office functions including reservations, cashiering, and guest services.
• Implemented new check-in/check-out procedures to reduce guest waiting time.
• Monitored guest feedback and initiated service improvement measures.
• Supported management in staff scheduling and training programs.

Reservation Executive at Cherai Beach Resorts (2020 – 2021)

• Handled room reservations through calls, emails, and online booking platforms.
• Maintained accurate inventory and ensured maximum occupancy levels.
• Coordinated with the front office and sales team for group and event bookings.
• Processed advance payments and ensured billing accuracy.

Front Office Supervisor at Cherai Beach Resorts (2019 – 2020)

• Supervised day-to-day front desk operations and ensured adherence to service standards.
• Supported front office manager in staff training and duty allocation.
• Assisted in resolving guest queries and special requests.
• Monitored shift reports and cash handling procedures.

Guest Associative at Club Mahindra (2017 – 2018)

• Welcomed guests and assisted with check-in/check-out procedures.
• Provided resort information, activity details, and membership assistance.
• Maintained guest relations by handling inquiries and resolving concerns promptly.

Front Office Assistant at Cherai Beach Resorts (2015 – 2017)

• Managed guest arrivals and departures efficiently.
• Handled room keys, guest mail, and phone inquiries.
• Supported reservation and cashiering activities at the front desk.

Certificate in Front Office Operation – Food Craft Institute (2014 – 2015)

Certificate in Industrial Training – Radha Regent (2015 – 2015)