Jitendra Kumar

Strategic and results-driven Senior UI/UX & Product Designer with 10+ years of experience crafting user-centric digital ecosystems for enterprise, government, and SaaS platforms. Proven expertise in end-to-end product design — from user research and information architecture to high-fidelity prototyping and developer handoff. Skilled in building scalable design systems, driving WCAG 2.1 accessibility compliance, and leading cross-functional agile teams.

Delivered measurable outcomes: 30% reduction in app abandonment, 25% increase in sign-up conversions, and 20% improvement in user satisfaction scores. Adept at stakeholder management, translating complex business requirements into intuitive, high-impact digital experiences across web, iOS, and Android platforms.

Senior UI/UX Designer - Aurionpro Solutions Ltd. — Parliament of India (Rajya Sabha) - New Delhi, India

(2025-03)

• Spearheading the digital transformation of critical government infrastructure, delivering enterprise-grade UX for high-stakes modules: Authlock, Committee Web, Budget Management, EnT, Vault App, and Member App.
• Architected a scalable design system and comprehensive brand guidelines from scratch, ensuring visual consistency and WCAG 2.1 accessibility compliance across a complex ecosystem of 10+ government applications.
• Led stakeholder workshops with ministry officials and secretariat staff to translate legislative and operational requirements into intuitive, policy-compliant digital workflows.
• Orchestrated the full design lifecycle — discovery research, user personas, journey mapping, high-fidelity prototyping, and developer handoff — within agile delivery timelines and compliance constraints.
• Defined and enforced interaction design standards and reusable component patterns, reducing design inconsistencies and accelerating developer implementation cycles.
• Conducted usability testing sessions with diverse user groups including parliament members, staff, and administrative officers, iterating rapidly based on validated findings.
• Produced comprehensive design documentation including annotated specs, user flows, and accessibility audit reports to support QA and regulatory compliance reviews.
• Collaborated with engineering leads and project managers to prioritize features, manage design debt, and maintain a product roadmap aligned to institutional operational requirements.

Senior UI/UX Designer - MSM Unify - New Delhi, India

(2023-10 - 2024-10)

• Directed the UX strategy for a global B2B education platform, collaborating closely with product, marketing, and engineering leadership to align design decisions with business growth objectives.
• Championed a data-driven design approach — leveraging analytics, heatmaps, and structured user feedback to optimize user flows, reduce friction, and improve key conversion and retention metrics.
• Established a unified design language (design system) across web, iOS, and Android, reducing design-to-development cycle time by 35% and improving cross-team visual consistency.
• Conducted end-to-end user research including stakeholder interviews, competitive benchmarking, and persona development to inform product strategy and feature prioritization.
• Mentored junior designers and facilitated regular design critiques, 1:1 feedback sessions, and skill-building workshops to elevate overall team deliverable quality.
• Delivered comprehensive wireframes, interactive prototypes, and UI specifications aligned with product roadmap milestones and investor-facing growth targets.
• Partnered with marketing to design onboarding experiences and landing pages, directly contributing to improved lead-to-sign-up conversion rates.
• Coordinated with QA engineers during implementation phases to conduct design reviews, resolve UI discrepancies, and ensure pixel-perfect delivery prior to release.

UI/UX Designer - AI Educator - Hyderabad, India

(2022-05 - 2023-05)

• Led end-to-end product design for a suite of AI-driven educational tools, managing the full design lifecycle from conceptualization through iterative testing to launch across four distinct product lines.
• Achieved a 30% reduction in app abandonment rates by redesigning critical user journeys and simplifying onboarding flows through iterative usability testing and continuous feedback loops.
• Drove a 25% increase in sign-up conversion rates through rigorous A/B testing, multivariate experiments, and data-informed UI enhancements to CTAs, form flows, and value proposition messaging.
• Collaborated with agile development teams to implement strategic UI improvements, resulting in a 20% increase in overall user satisfaction scores measured via NPS and in-app surveys.
• Designed adaptive learning interfaces tailored to diverse learner profiles, incorporating progressive disclosure, contextual help, and microinteractions to reduce cognitive load.
• Facilitated weekly design sprint reviews with product owners and stakeholders, presenting research findings and prototype walkthroughs to validate assumptions and align on priorities.
• Maintained quality standards and clear communication across multiple concurrent product streams, delivering all milestones on schedule.

UI Designer - Shutterhead Pvt Ltd. - New Delhi, India

(2020-01 - 2022-02)

• Partnered with product management to define visual direction and UX strategy for tech solutions, translating complex requirements into elegant, user-friendly interfaces for web and mobile.
• Developed comprehensive wireframes and interactive prototypes across discovery, definition, and delivery phases, validating decisions through user research and stakeholder walkthroughs.
• Presented design strategies to executive stakeholders, defending decisions with user-centric rationale backed by research findings and usability data.
• Standardized design best practices and component patterns across the team, contributing to a more efficient and consistent design workflow and reducing cross-functional miscommunication.
• Reduced design review cycles by 40% through reusable component libraries, clear pattern documentation, and structured developer handoff protocols using Zeplin and Figma.
• Collaborated with front-end developers during implementation, conducting regular design QA reviews to maintain UI integrity and resolve specification gaps.

Graphic Designer - D'Opus - New Delhi, India

(2015 - 2020)

• Created visual designs for digital and print materials including brand identity assets, posters, banners, and social media creatives for a diverse portfolio of client brands.
• Maintained brand consistency across all deliverables and managed multiple concurrent client accounts within tight deadlines, ensuring high-quality output on every project.
• Built strong foundational expertise in typography, colour theory, layout composition, and visual hierarchy using Adobe Photoshop, Illustrator, and Figma.
• Collaborated cross-functionally with marketing, product, and development teams to produce cohesive campaign materials aligned with strategic brand objectives.

Executive MBA - Leadership & Strategy - Indian Institute of Technology, Patna (2024 - 2026)

Bachelor's Degree - Design and Management - Manipal University, Manipal, Karnataka (2010 - 2014)

Diploma - UI/UX and Product Design - Skill to Education, New Delhi