Job Intel

High performing sales professional recognized with over a year of experience in B2B industry. Recognized for contributions to territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organizational skills.

Sales Co-ordinate at Fango Food Mart (2025-08 – Present)

• Kept detailed records of customer interactions and sales activities for future reference.
• Handled high-volume telephone calls and emails to address customer enquiries and resolve issues promptly.
• Coordinated B2B, wholesale, and retail customer orders, ensuring accuracy and timely processing.
• Managed front-desk and inbound enquiries, providing clear product and pricing information.
• Scheduled and followed up on new product deliveries with suppliers and logistics partners.
• Promoted company products and offers, contributing to increased sales and customer retention.
• Monitored emails and online enquiries, responding to complaints and requests in a professional manner.
• Maintained sales documentation, invoices, and records using Tally and internal systems.
• Stayed updated on company products, pricing, and policies through regular product research.
• Provided after-sales support to ensure customer satisfaction and repeat business.
• Listened carefully to customer concerns and offered practical solutions to maintain strong relationships.

Executive-CRM at Varnica & RVP Starch groups of company (2023-07 – 2025-07)

• Kept detailed records of customer interactions for future reference.
• Stayed current on policies, procedures and standards to offer optimal support.
• Handled high-volume telephone calls to address and resolve customer queries.
• Maintained constant presence at front counter to receive enquiries.
• Managed up to 20 customer inquiries per day in fast-paced centre.
• Scheduled new product deliveries.
• Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
• Monitored email to promptly collect and respond to complaints.
• Completed Tally documentation and associated forms for new actions.
• Remained updated on company offerings through regular product research.
• Provided information on after-sales services for comprehensive support.
• Listened to individual complaints with open mind and asked detailed questions to understand issues.

Executive-Telecaller at Achariya World class Education (2022 – 2023)

• Successfully generated sales by proactively calling customers and updating them on latest product deals.
• Attended regular training to keep up to date on product changes, promotions and best-selling items.
• Successfully handled customer complaints in a calm and appropriate manner, offering smart solutions to maintain customer satisfaction.
• Successfully increased company awareness by calling leads, targeting through CRM system.
• Increased customer satisfaction by offering friendly, helpful and informative customer service.
• Recorded details from customer communications on CRM.
• Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
• Handled and quickly resolved customer issues regarding product sales and customer service problems.

Trainee-Telecaller at Serco Global Pvt Ltd (2013 – 2015)

• Successfully generated sales by proactively calling customers and updating them on latest product deals.
• Attended regular training to keep up to date on product changes, promotions and best-selling items.
• Successfully handled customer complaints in a calm and appropriate manner, offering smart solutions to maintain customer satisfaction.
• Successfully increased company awareness by calling leads, targeting through CRM system.
• Increased customer satisfaction by offering friendly, helpful and informative customer service.
• Recorded details from customer communications on CRM.
• Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
• Handled and quickly resolved customer issues regarding product sales and customer service problems.

M.sc in Mathematics – Annamalai University (2015-06)