Sales Co-ordinate at Fango Food Mart (2025-08 – Present)
- Kept detailed records of customer interactions and sales activities for future reference.
- Handled high-volume telephone calls and emails to address customer enquiries and resolve issues promptly.
- Coordinated B2B, wholesale, and retail customer orders, ensuring accuracy and timely processing.
- Managed front-desk and inbound enquiries, providing clear product and pricing information.
- Scheduled and followed up on new product deliveries with suppliers and logistics partners.
- Promoted company products and offers, contributing to increased sales and customer retention.
- Monitored emails and online enquiries, responding to complaints and requests in a professional manner.
- Maintained sales documentation, invoices, and records using Tally and internal systems.
- Stayed updated on company products, pricing, and policies through regular product research.
- Provided after-sales support to ensure customer satisfaction and repeat business.
- Listened carefully to customer concerns and offered practical solutions to maintain strong relationships.
Executive-CRM at Varnica & RVP Starch groups of company (2023-07 – 2025-07)
- Kept detailed records of customer interactions for future reference.
- Stayed current on policies, procedures and standards to offer optimal support.
- Handled high-volume telephone calls to address and resolve customer queries.
- Maintained constant presence at front counter to receive enquiries.
- Managed up to 20 customer inquiries per day in fast-paced centre.
- Scheduled new product deliveries.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
- Monitored email to promptly collect and respond to complaints.
- Completed Tally documentation and associated forms for new actions.
- Remained updated on company offerings through regular product research.
- Provided information on after-sales services for comprehensive support.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
Executive-Telecaller at Achariya World class Education (2022 – 2023)
- Successfully generated sales by proactively calling customers and updating them on latest product deals.
- Attended regular training to keep up to date on product changes, promotions and best-selling items.
- Successfully handled customer complaints in a calm and appropriate manner, offering smart solutions to maintain customer satisfaction.
- Successfully increased company awareness by calling leads, targeting through CRM system.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Recorded details from customer communications on CRM.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
Trainee-Telecaller at Serco Global Pvt Ltd (2013 – 2015)
- Successfully generated sales by proactively calling customers and updating them on latest product deals.
- Attended regular training to keep up to date on product changes, promotions and best-selling items.
- Successfully handled customer complaints in a calm and appropriate manner, offering smart solutions to maintain customer satisfaction.
- Successfully increased company awareness by calling leads, targeting through CRM system.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Recorded details from customer communications on CRM.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
