Joee Joseph

Dedicated and customer-focused Guest Relations professional with 3 years of experience in the hospitality industry. Proven track record of delivering exceptional guest experiences, resolving issues efficiently, and consistently exceeding guest satisfaction targets. Hospitality leader with strong communication and customer service skills, focused on enhancing guest experiences, mentoring staff, and achieving revenue targets.

Duty Manager at Meghavi Wellness Spa (2025-12 – Present)

Directed end-to-end daily operations of the spa, ensuring seamless service delivery and premium guest experience

• Directed end-to-end daily operations of the spa, ensuring seamless service delivery and premium guest experience
• Led, supervised, and motivated a team of therapists and front desk staff to consistently meet performance and service excellence standards
• Resolved guest concerns promptly with a customer-first approach, enhancing satisfaction and retention
• Drove revenue growth by actively promoting spa services, upselling packages, and optimizing booking management
• Implemented and maintained strict hygiene, safety, and operational protocols in line with industry standards
• Monitored inventory, reduced wastage, and ensured uninterrupted availability of spa products and supplies
• Coordinated staff training and development to improve service quality and operational efficiency
• Prepared daily reports, tracked KPIs, and supported management in decision-making and business improvements

Guest Relation Executive at Lemon Tree Premier (2023-11 – 2025-12)

Providing personalized attention and tailored experiences for guests. Building strong relationships and fostering loyalty

• Providing personalized attention and tailored experiences for guests
• Building strong relationships and fostering loyalty
• Handling guest complaints and resolving issues efficiently
• Collaborating with hotel departments to ensure seamless service delivery
• Consistently receiving positive feedback and recognition from guests

Job Responsibilities at Lemon Tree Premier (2022-08 – Present)

VIP Guest Handling, FIT Guest Handling, Reservation Management, Check-in/Check-out Process, Amenities Placement

• VIP Guest Handling: Provide exceptional service and personalized attention to distinguished guests
• FIT (Free Individual Traveler) Guest Handling: Cater to the unique needs of individual travelers
• Reservation Management: Manage room reservations, amendments, and cancellations
• Check-in/Check-out Process: Ensure seamless arrival and departure experiences for guests
• Amenities Placement: Ensure luxurious amenities are meticulously placed in VIP rooms to exceed expectations
• Utilized upselling techniques to promote room upgrades, special packages, and hotel services, contributing to increased revenue
• Successfully handled walk-in reservation requests by understanding guest needs and providing suitable room options

Class 12 – National Institute Of Opening School (2021-06 – 2022-04)

Diploma In Computer Application in Computer Application – Synod Multipurpose Training Centre (2022-06 – 2023-04)

Counter Sales Executive in Tourism And Hospitality – Medhavi Skills University (2023-03 – 2023-08)