Joel Reeves

Results-driven Finance & Operations professional with 9+ years of experience spanning accounts receivable, invoicing operations, sales support, and customer service. Proven track record at Dell International Services delivering 100% SLA compliance, driving process automation, and earning consistent recognition for top-tier performance. Adept at cross-functional stakeholder collaboration, end-to-end process ownership, and mentoring high-performing teams.

Senior Specialist – AR NA Invoicing Operations (DFS) at Dell International Services India Pvt Ltd (2026-04 – Present)

Lead invoicing operations for DFS lease and financing contracts, ensuring accuracy, contractual compliance, and seamless financial reporting.

• Generate and validate invoices for DFS lease and financing contracts, ensuring alignment with contractual terms and internal finance policies.
• Cross-verify invoices with AMS and Collectors to maintain end-to-end billing accuracy.
• Manage invoice uploads to customer portals and handle direct client invoice communications.
• Ensure full compliance with internal controls, audit requirements, and payment schedule guidelines.

Individual Contributor I4 – AR NA Invoicing Operations (CV RAD) at Dell International Services India Pvt Ltd (2024-04 – 2026-03)

Served as a gatekeeper for refund accuracy, validating customer and business accounts to prevent erroneous credits and protect revenue integrity.

• Validated customer accounts and purchase histories to prevent fraudulent or incorrect refunds.
• Owned end-to-end refund lifecycle from initial credit evaluation through final payment (cheque or wire transfer).
• Identified and rejected erroneous refund requests, averting unnecessary financial losses.
• Collaborated with Sales, Customer Care, Collectors, and external customers as a key AR liaison to drive timely resolutions.

Individual Contributor I4 – DTA Sales Operations (VMware EMEA) at Dell International Services India Pvt Ltd (2021-09 – 2024-03)

Supported VMware's EMEA sales operations (France & META regions), ensuring quote accuracy, smooth order processing, and real-time data reporting.

• Created and validated accurate sales quotes, directly supporting revenue protection and SLA adherence.
• Coordinated order processing between sales and order management teams, resolving discrepancies and delays.
• Compiled and presented weekly data reports on quotes and purchase orders during cross-functional team calls.
• Mentored and trained new hires, building team capability and performance standards.

Kitchen Intern at Park Hyatt Hyderabad (2019-02 – 2019-08)

• Assisted Chef-de-Partie and Sous Chefs in preparing à la carte and buffet service.
• Promoted within months to guide new interns, demonstrating rapid skill development and leadership potential.
• Ensured dish quality standards were consistently met for live counter service.

Senior Voice Agent – Complaints at Global Hoppers (2018-01 – 2018-07)

• Managed inbound sales enquiries and customer service amendments for UK clients.
• Handled escalation calls and email complaints, delivering accurate resolutions while safeguarding brand reputation.

Senior Voice Agent at Teletext Holidays (2015-04 – 2017-07)

• Handled inbound UK sales calls, consistently converting enquiries into successful bookings by exceeding targets.
• Ranked in the top 3 performers; maintained quality and consistency across all customer interactions.
• Won multiple Spot Awards for high productivity and quality contributions.

Bachelor's Degree – Osmania University, Hyderabad

Diploma in Professional Cookery

Secondary School Certificate (Intermediate)