Razia Khatoon

Finance and Operations Specialist with 8+ years of experience in Accounts Payable, Invoice Auditing, Vendor Management, and Customer Support (Chat and Email) across Amazon, HSBC, and Cognizant. Strong expertise in SLA and TAT-driven processes, reconciliation, vendor onboarding, VAT compliance, W-9/W-8 handling, and productivity reporting. Proven ability to resolve escalations, maintain high accuracy, and support global finance operations.

Virtual Customer Service – VCS - Amazon India - Remote / Hyderabad

(2020-07 - 2025-07)

• Handled over 300+ weekly customer interactions through chat and email.
• Resolved issues related to orders, returns, subscriptions, payments, and Amazon Devices.
• Met and exceeded CSAT targets while resolving escalations in a timely manner.
• Used internal Amazon tools to provide accurate resolutions and escalate critical cases.
• Contributed to process improvements and quality metrics.

Executive – Accounts Payable Operations - HSBC Global Operations (Payroll-Technosoft Crop) - Hyderabad

(2017-09 - 2018-05)

• Processed and audited global invoices, vendor payments, and travel expenses.
• Performed VAT and non-VAT compliance checks for accurate payment processing.
• Managed vendor onboarding and documentation including W-9 and W-8 forms.
• Generated daily status reports, tracked urgent payments, and supported AP reconciliation.
• Ensured accuracy and compliance with internal audit requirements.

Senior Process Executive – Accounts Payable - Cognizant Technology Solutions - Hyderabad

(2015-10 - 2017-09)

• Audited invoices and processed expense reports for international relocation clients.
• Resolved invoice exceptions and coordinated with stakeholders to meet TAT and SLA.
• Prepared internal productivity reports and ensured compliance with audit guidelines.
• Supported backend finance operations and reconciliation tasks.

MBA - Finance - Omega PG college (2016)

B.Com - computers - Omega degree college (2014)

C.E.C - Board of Intermediate Education, Hyderabad (2011)

SSC - Board of Secondary Education, Hyderabad (2009)