Just Ron

Customer Service and HR Recruitment professional with 7+ years of experience across customer support, operations, and talent acquisition. Skilled in stakeholder management, candidate coordination, and process improvement, with a consistent track record of solving problems quickly and delivering exceptional customer and candidate experiences. Known for clear communication, close attention to detail, and the ability to stay effective in fast-paced, target-driven environments.

HR Recruitment Specialist at Accenture (2025-09 – Present)

• Manage end-to-end recruitment coordination and candidate onboarding activities
• Partner with hiring managers to support workforce planning and staffing requirements
• Improved recruitment tracking and process efficiency through effective coordination

Chat Process Specialist at Tech Mahindra (2022-04 – 2025-09)

• Delivered high-quality customer support across chat-based channels
• Consistently met service-level targets and customer satisfaction metrics
• Identified opportunities for process improvements, reducing handling time

Customer Service Executive at Sutherland Global Services (2018-10 – 2021-06)

• Resolved customer queries efficiently while maintaining excellent service standards
• Supported quality and training initiatives to improve team performance
• Maintained strong customer satisfaction through effective communication and problem-solving

Graduation – Saint Rocks College (2020 – 2021)

Higher Secondary – Sai Lee Junior College (2013 – 2015)