Jyotsna Joshi

14 yrs. work experience in business operation in travel industry

Travel Administrator - ICAP IL India Private Limited

(2025-06)

Working with ICAP IL India Private Limited (June 2025 – Till the date)

• Booking Logistics: Securing flights, accommodations, ground transportation (car rentals, trains), and dining reservations.
• Policy & Budget Management: Ensuring all travel complies with company policies and stays within the allocated budget.
• Documentation: Assisting with travel documentation, visas, and passport requirements.
• Expense Reconciliation: Processing travel advances, reviewing receipts, and completing expense reports post-trip.
• Itinerary Creation: Preparing customized travel itineraries and communicating schedule changes.

Assistant Manager - Elan Experiences Pvt. Ltd.

(2024-05 - 2025-05)

Worked with Elan Experiences Pvt. Ltd. (02 May 2024 – May 2025)

• Handling FIT & Small MICE reservations for Corporate & Travel Agent.
• Updating inventory, rates, offers, packages etc.
• Daily follow-up with Agents.
• Coordinating with Unit & client for the residential conference & group booking.
• Prepare the Hotel contracts of FIT and GIT bookings.
• Process the bookings in Software – Accord.
• Updating productivity report in Excel on daily basis.
• Handling queries for residential conference & group booking.
• Coordinating with Accounts for billing issues

Senior Tour Executive - Indiana Travel LLP

(2022-05 - 2024-04)

Worked with Indiana Travel LLP (May 2022 – 30th April 2024)

• Walk-in / Individual bookings.
• Handling Domestic & International Packages.
• Checking online flight seat schedule / fares, thereafter coordinate with the Airline Dept.
• Coordinating with Sales Person and negotiating rates.
• Coordinate with Hotelier regarding inventory, rates, offers etc.
• Daily follow-up with Clients.
• Maintain the data of bookings in Excel as well as in register.

Senior Tour Assistant in Operations Department - Ambassador Express Holidays Pvt Ltd

(2013-12 - 2022-04)

Worked with Ambassador Express Holidays Pvt Ltd (2nd December 2013 – 30th April 2022)

• Handle query on calls as well as on mails
• Manuallya Resorts & Spa information and bookings (Resort Head Office)
• Manage rates for all hotels on all OTA
• Coordinating with the Tour Guide’s and Transporter’s to ensure the operations run smoothly.
• Handle query on calls as well as on mails.
• Walk in / Individual FIT /corporate/ bookings
• Workout on Domestic Tour Packages
• Checking Online flight schedule / Fares thereafter coordinate with the Airline Dept.
• Hotel assistance during check in and check out and on Sightseeing.
• Coordinating sales person and negotiating rates
• Coordinate with hotelier regarding inventory, rates, offers etc.
• Daily follow up with Clients.
• Maintain the data of bookings in excel as well in register.

Tour Executive - RHS Holidays Pvt Ltd

(2010-02 - 2013-11)

Worked with RHS Holidays Pvt Ltd (2nd February 2010- 30th November 2013)

• Manali Resorts Booking (Resort Head Office)
• Holiday consulting to customers and lead conversion
• Capacity and inventory management during holiday season
• Costing & Invoicing, preparing a customized itinerary for FIT and GIT
• Preparing Bills/Receipts/Credit notes for Domestic Hotel Bookings on Facile system

Customer Service Agent - AIR INDIA; MALAYSIAN AIRLINE - Chhatrapati Shivaji International Airport Andheri Terminal B (AIR INDIA); Chhatrapati Shivaji International Airport Andh

Worked with AIR INDIA at Chhatrapati Shivaji International Airport Andheri Terminal B in Departure Section. From past 2 Years. Worked with MALAYSIAN AIRLINE at Chhatrapati Shivaji International Airport Andheri Terminal C in Departure Section.

• Departure & Arrival Meet & Assist
• Taking care of the passengers from the time of arrival till the time of their departure.
• To Escort the First Class & Business Class Passengers
• Foreign Licensing
• Special Handling & Unaccompanied minors Handling
• Attend Inbound call of Flight Departure & Arrival Enquiry
• Supervising the Baggage check and boarding process at departure and arrivals.
• Providing Quality Service to passengers at the Terminal as well as on board.
• Situation Handling in case of cancellation of voyage or any other situations related to the passengers.
• Handling corporate bookings, Bulk bookings, and Group booking.
• Responding to customer’s queries, suggestions, Complaints solving customer grievances verballyand through mail.
• Maintaining the customer’s database.

B.Com - Mumbai University (2013-03)

HSC - Chetana Hazarimal College (2008)

SSC - Maharashtra State Board (2006)