Pankaj .

Dynamic and results-oriented professional seeking a position that fosters innovation, creativity, and continuous learning. Committed to contributing to organizational success while embracing opportunities for personal and professional growth. Eager to leverage a strong technical background to build experience and acquire new skills daily, ensuring a valuable impact within the team. Passionate about driving excellence and delivering solutions that align with organizational goals.

Hospitality and Management at Lè Maredian, Hyatt Regency, Radisson Blu (2021-01 – 2022-12)

I have experience working as a freelance professional in the hotel industry.

• Monitored and analyzed customer feedback, utilizing insights to refine service standards, and enhance guest experiences.
• Gained hands-on experience in hotel food and beverage services, including guest interaction, service standards, and operational support.
• Attended to and assisted hotel guests by providing prompt service, handling inquiries, and ensuring a welcoming experience.
• Collaborated with cross-functional teams to execute promotional events, driving increased guest engagement and revenue growth.

Loan Recovery Agent at IDFC FIRST BANK (2023-01 – 2024-12)

• Identifying and assessing overdue loan accounts to determine the likelihood of recovery, and appropriate strategies.
• Working with borrowers to establish feasible repayment schedules, extended terms, or settlement options tailored to their circumstances.
• Conducted regular follow-ups with clients to negotiate repayment plans, enhancing loan recovery rates, and customer relations.
• Analyzed account data to identify delinquent loans, facilitating targeted recovery efforts, and improving collection efficiency.
• Documented all interactions and recovery attempts in the database, ensuring compliance with internal policies and regulatory standards.

12th in CBSE (2016-12)

Hotel Management in Hotel Management – UEI GLOBAL Pvt. Ltd. (2019-12)

BA – University Of Delhi (2021-09)