Kajal Yede

Experienced ServiceNow Developer with 3.8 years of hands-on experience in ServiceNow ITSM implementation, Service Catalog development, Custom applications, Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, ACLs, Flow Designer, and Workflows. Strong expertise in REST API integrations and data transformation using Transform Maps. Result-oriented professional focused on delivering scalable, secure, and performance-optimized ServiceNow solutions.

Systems Engineer - ServiceNow Developer at TATA Consultancy Services (TCS) (2021-12 – 2025-08)

ITSM Support & Enhancements Project

• Supported enterprise ServiceNow ITSM implementation covering Incident, Change, and Problem Management modules.
• Configured and enhanced Client Scripts, UI Policies, and Business Rules to automate validations and reduce manual errors.
• Performed root cause analysis and delivered permanent fixes using server-side scripting.
• Customized forms, lists, notifications, SLAs, and Assignment Rules to improve user experience and response times.
• Created and maintained Known Error records, supporting remediation through Problem Management.
• Developed reports and dashboards to enable operational tracking and management visibility.

Systems Engineer - ServiceNow Developer at TATA Consultancy Services (TCS) (2021-12 – 2025-08)

Custom Application Implementation & IT Process Migration Project

• Designed and developed custom scoped applications using custom tables, forms, UI Actions, and ACLs.
• Migrated legacy IT processes to ServiceNow custom applications, improving process standardization.
• Automated requests, approvals, and task routing using Flow Designer and Workflows.
• Built Script Includes and reusable server-side logic using GlideRecord.
• Implemented role-based security with table-level and field-level ACLs.
• Designed and supported REST API integrations with Jira, tested using Postman, and implemented Import Sets, Transform Maps, reports, and dashboards.

Bachelor of Engineering in Electronics and Telecommunication Engineering (2021)

HSC – Maharashtra Board (2017)

SSC – Maharashtra Board (2015)