Kameshwar Jha

Accomplished Operations and Refurbishment Executive with extensive leadership experience in multi-brand mobile, laptop, and tablet lifecycle management, quality assurance, production planning, spares procurement, inventory control, and supply chain logistics. Proven track record of scaling technical operations, optimizing repair yields, implementing strict SOP compliance, and leading large technical workforces up to 350+ personnel to achieve aggressive business metrics and operational excellence.

Assistant Vice President – Refurbishment, Repair, Production, Quality, Warehouse & Logistics - Refit Global

• Direct comprehensive multi-brand mobile refurbishment operations spanning repair, production quality, warehouse, and inbound/outbound logistics.
• Monitor advanced repair quality standards and drive structured engineer productivity benchmarks across units.
• Formulate and execute targeted technical training programs to elevate engineering capability and reduce turnaround time (TAT).
• Oversee rigorous inventory reconciliation protocols and ensure timely closure of pending service calls.
• Enforce strict SOP adherence, process discipline, and safety measures across all operational workflows.

HOD – Repair, Quality & Spares Procurement - Sloyd Venture Pvt. Ltd.

(2024-09)

Team Size: 30

• Manage end-to-end multi-brand mobile, laptop, and tablet refurbishment alongside extended warranty support operations.
• Lead TRC production planning to flawlessly align output with dynamic sales requirements and commercial demand.
• Supervise production operations, shift heads, and specialized technical teams to maximize throughput.
• Identify bottlenecks and implement continuous process improvements to boost operational efficiency and resource utilization.
• Collaborate closely with procurement teams for accurate spares and tools forecasting and part quality control.
• Maintain rigid adherence to repair productivity targets, quality parameters, and internal/external ISO compliance audits.
• Manage aging inventory liquidation strategies to minimize holding costs and optimize working capital.

Operations Manager - Flipkart – Reset

6 Years, 10 Months | Team Size: 350

• Directed large-scale multi-brand mobile and laptop refurbishment operations managing a large workforce of 350+ team members.
• Spearheaded repair quality management frameworks and tracked daily engineer productivity indices.
• Designed and conducted rigorous technical training sessions to maintain high competency across shifts.
• Guaranteed flawless inventory reconciliation and efficient tracking and resolution of pending customer calls.
• Partnered strategically with procurement and logistics departments for optimized spare parts management and supply continuity.

TRC Manager - Aforeserve.com Ltd.

(2015-01 - 2017-06)

Team Size: 60

• Managed high-volume Micromax and Spice refurbishment and repair projects.
• Supervised repair productivity monitoring systems and enforced strict quality assurance protocols.
• Generated comprehensive monthly yield reports and managed end-to-end inventory reconciliation.
• Planned comprehensive refurbishment requisites including critical spares, gift boxes, and IMEI stickers.
• Coordinated directly with OEMs for payment reconciliations, warranty claims, and returns processing.
• Conducted rigorous third-party quality verifications and implemented continuous improvement insights.

Team Leader & Trainer - HCL Infosystems Ltd.

(2009-09 - 2015-01)

Team Size: 160

• Provided advanced L3 technical support for HCL ME Tablets and Dead on Arrival (DOA) refurbishment projects.
• Delivered intensive technical training for newly onboarded engineers to accelerate deployment on the floor.
• Upheld high-quality repair standards and systematically tracked individual and team performance metrics.
• Managed precise technical documentation, service bulletins, and knowledge repositories for technical teams.

BEE - DIMES

Three-Year Diploma - Electronics & Communication Engineering - Board of Technical Education, Delhi

Intermediate (12th) - C.B.S.E. Board

High School (10th) - C.B.S.E. Board