Kamran farooq Lone

Customer-focused professional with 1 year of customer support and telephonic communication experience through the Shine Project, supported by 3 years of retail pharmacy experience. Experienced in handling customer queries, active listening, issue resolution, documentation, and professional communication. Holds a Diploma in Pharmacy and brings strong healthcare-domain understanding, making him well suited to customer support in a digital healthcare environment.

Customer Support / Telecalling at Shine Project (Present)

• Handled customer interactions professionally and responded to queries with patience and clarity.
• Used active listening to understand customer concerns and provide appropriate assistance or resolution.
• Maintained accurate records and follow-up information using digital tools and spreadsheets.
• Coordinated with relevant teams when issues required further assistance and ensured timely follow-up.
• Focused on a positive customer experience through polite, clear, and solution-oriented communication.

Retail Pharmacy Experience

• Handled customer and patient queries, billing, medicine-related assistance, and day-to-day service needs.
• Communicated clearly with customers and provided patient, professional support in a busy retail environment.
• Maintained pharmacy records and supported inventory and stock-related activities.
• Developed strong customer-handling skills, attention to detail, and the ability to work under pressure.

Hospital Pharmacy Experience

• Assisted patients and supported inpatient/outpatient pharmacy activities.
• Maintained medicine records and coordinated with healthcare staff as required.
• Built practical experience in healthcare communication and patient-facing service.

Diploma in Pharmacy in D.Pharm – Sri Sai University (2024)