Kanwar Bisht

Association with a progressive organization that will afford me the opportunity to establish the value of my extensive knowledge. Allow me to interact and communicate with people and use my abilities in the right direction.

General Manager - Hotel Shiva Continental - Mohebewala, Dehradun

(2025-11-24)

• Managed daily business operations and staff performance
• Developed strategies to improve productivity and revenue
• Monitored budgets, expenses, and financial performance
• Ensured high customer satisfaction and service standards
• Coordinated with different departments for smooth operations

General Manager - Hotel Calista - Patel Nagar, Dehradun

(2020-03-25 - 2025-11-23)

• Assisting front office executives with front desk operation
• Assisted with new Hire Training sessions
• Reviewed guest feedback online and on hotel website
• Mainly responsible for online Business promotion & taking Banquet party's & Its Arrangement
• Maintain service standards in accordance with establish polices and procedures
• Provide appropriate standards whilst dealing with VIP guest in order to achieve 100% guest satisfaction
• Maintain proper inventory and maintenance of equipment & operating supplies
• Take responsibility of handling Food and Beverage inventory monthly and par stock for daily function
• Train employees on regular basis food, beverage, hygiene and other matters related to the job

Manager - Mid Way Palms Resort - Raiwala Dehradun

(2018-07-01 - 2020-03-15)

• Assisting front office executives with front desk operation
• Assisted with new Hire Training sessions
• Reviewed guest feedback online and on hotel website
• Mainly responsible for online Business promotion & taking Banquet party's & Its Arrangement
• Maintain service standards in accordance with establish polices and procedures
• Provide appropriate standards whilst dealing with VIP guest in order to achieve 100% guest satisfaction
• Maintain proper inventory and maintenance of equipment & operating supplies
• Take responsibility of handling Food and Beverage inventory monthly and par stock for daily function
• Train employees on regular basis food, beverage, hygiene and other matters related to the job

Restaurant Manager - Sosha Café & Bar & Fun Factory (V Group Entertainment) - Chandigarh

(2016-01-05 - 2018-07-28)

• Responsible for Staffing & recruitment for the Restaurant
• Looking after the entire operation of Restaurant & Parties arrangement
• Retaining regular guest
• Take responsibility of handling Food and Beverage inventory monthly and stock for daily function
• Handling the POS system and Giving Every one Training & check billing procedures, setting cheque and obtaining reports

Supervisor (Floor Manager) - Cesar Confectionary & Restaurant (DUBAI) - Dubai

(2013-02-15 - 2015-12-15)

• Building strong Relationship with Companies which gives Regular Business to Out Let
• Developing relationship with the local Business Community
• Promoting Restaurant services and Facilities to guest at every Opportunity
• Creating Positive working environment for the Staff

F&B Manager - Spice Hotel - Dehradun

(2011-03-12 - 2013-01-25)

• Getting touch with many corporate for more business for our hotel
• Responsible for updating our regular guest & corporate for new offers in our room rates and food
• Making arrangements for party's and Seminars
• Answering Queries and complaints through mail or phone

Senior Captain - Softel Plaza Hotel - Dehradun, Uttrakhand

(2010-12-12 - 2011-01-23)

• Mainly responsible for Room Service & taking care of Banquet party's arrangmnet
• Handling Guest queries & complains regarding service
• Looking after the Restaurant opening & Closeing
• Retain the regular guest with best possible way

Trainee Steward - Hotel Madhuban - Dehradun, India

(2006-01-15 - 2007-11-02)

It is a 04 star Hotel, The hotel has [74 Rooms], [01 Restaurant & 01 Bar], [09 Banquet & Conference hall], [24hrs Room service], [24 hrs coffee shop] [including all 4 star rated hotel facilities.

• Welcoming and serving Restaurant guest
• Tidying the dining room after meal service
• To ensure the guests receive high quality services and service provision
• To ensure that health and safety and procedures are respected (especially HACCP)
• Hygiene
• Storage
• Politeness
• Team working
• The ability to listen: understanding how to detect customer needs
• Sensitivity to customers: good relationship skills
• Organization: multi-skilled

10th Class - C.B.S.E Board (2002)

12th Class - C.B.S.E Board (2004)

Bachelor's Degree - Graduate - D.A.V (P.G) College (2008) Dehradun