Karan Singh Charan

Techno-functional Business Analyst and Product Owner with 5+ years of experience driving digital transformation, product delivery, and presales engagements across Government, Healthcare, eCommerce, SaaS, and CRM domains. Skilled in translating business objectives into scalable technology solutions through requirements engineering, product strategy, AS-IS / TO-BE analysis roadmap planning, and workflow optimization. Experienced in client discovery, solution conceptualization, proposal development, effort estimation, and stakeholder presentations, bridging business needs with technical feasibility.

Strong in Agile delivery, backlog prioritization, process improvement, and cross-functional collaboration, with end-to-end involvement from discovery and solution design through development, UAT, and release. Adept at identifying AI enablement opportunities to automate workflows, improve operational efficiency, and enhance user experience. Hands-on expertise in Adobe Experience Manager (AEM), AI-enabled citizen services, CRM and eCommerce workflows, REST API integrations, and enterprise digital transformation.

Business Analyst/ Product Owner at Jupitice Justice Technologies Pvt. Ltd. (2025-08 – 2026-09)

Served as an on-site Business Analyst at the client location for enterprise government portals built on Adobe Experience Manager (AEM), collaborating across Rajasthan Government departments to deliver citizen-centric digital services. In the absence of a dedicated Product Owner, owned product backlog management, feature prioritization, requirement clarification, dependency coordination, and Agile delivery across cross-functional teams.

• Conducted stakeholder workshops to gather citizen pain points, recurring queries, and process challenges, translating business needs into structured specifications.
• Partnered with business and government stakeholders to elicit, analyze, prioritize, and translate business requirements into BRDs, FRDs, user stories, workflow specifications, functional requirements, and acceptance criteria.
• Led and managed a cross-functional team of 6 members, owning product backlog management, backlog refinement, requirement clarification, gap analysis, workflow optimzation, feature prioritization, and dependency coordination.
• Coordinated release schedules, priorities, cross-team dependencies, and delivery across 40+ enterprise government portals and concurrent workstreams using SAFe and Scrum practices to align business objectives with technical execution.
• Facilitate stakeholder workshops, requirement-gathering sessions, sprint planning, backlog refinement, sprint reviews, and business validation sessions using Agile/Scrum practices.
• Designed and implemented end-to-end analytics and personalization strategies using Adobe Analytics, Adobe Target, Adobe Launch, GTM.
• Defined and managed AEM content management, DAM, SEO, accessibility, user administration, and portal governance requirements across enterprise digital platforms.

Business Analyst & Product Owner at DreamSoft4U Pvt. Ltd. (2022-12 – 2025-08)

• Directed end-to-end execution, delivery timelines, scope, and cross-functional teams across complex healthcare, eCommerce, SaaS, CRM, web, and native mobile initiatives from discovery through launch.
• Led client engagements from presales and requirement discovery through project conversion and delivery, supporting effort estimation, project budgeting, resource planning, scope definition, delivery coordination and post-launch support, while translating client needs into actionable requirements and ensuring implementation aligned with agreed scope, timelines, and commercial expectations.
• Defined functional workflows and data requirements for secure healthcare data exchange between systems (DICOM/PACS, REST APIs), ensuring HIPAA-compliant transmission, with working familiarity with EDI concepts and standards (ANSI X12 healthcare transactions, XML).
• Gathered and documented functional requirements for REST APIs, web services, and system integrations, collaborating with Solution Architects and Developers to define API workflows, data requirements, business rules, and integration dependencies.
• Worked independently with SQL queries to analyze application data, validate business rules, and troubleshoot data discrepancies across multiple projects.
• Analyzed AS-IS workflows and designed TO-BE processes to eliminate workflow redundancies, improving process efficiency by 30% through business process reengineering and automation.

Associate Business Analyst at American Chase (2021-09 – 2022-12)

• Assisted in requirement analysis and client communication for HRMS and CRM solutions.
• Involved in Salesforce CRM workflows by configuring workflow rules, validation rules, object relationships, and business processes; collaborated on CRM requirements and supported integration-related business validations.
• Maintained business and functional documentation in Confluence and supported requirements for traceability, QA validation, and release coordination.
• Participated in production issue analysis and requirement clarification during post-release support.
• Gained hands-on exposure to SQL-based data validation and basic query analysis to support requirements validation, QA, and UAT activities.
• Assisted in release planning and deployment coordination for new feature rollouts.

MBA in Information Technology – Amity University (2024-07 – 2026-08)

Bachelor of Technology – Rajasthan Technical University (2017 – 2021)